Home services for families with children support parenthood and the family's daily life. The family workers of the home services help with childcare and upbringing, strengthening the family's resources and housekeeping together with the parents, if necessary.
You can be granted home services for families with children due to decreased functional ability or a difficult family or life situation.
A need for the service might arise if
- you need support in caring for and bringing up children
- you need practical help to make your daily life run smoothly
- you are worried about your own coping
- a parent in the family is ill
- you need childcare in order to take care of personal matters.
The service is temporary and systematic. We will make a service plan with the family, the implementation of which we will regularly evaluate together with the parents.
Home services for families with children will not be granted:
- As a substitute for day care or after-school clubs
- For the care of a sick child
- Due to work or study commitments, including remote work
- For cleaning or shopping services only
- For child care during parents' shared time, hobbies, or driving lessons
- To families receiving institutional care (e.g., mother-and-child homes or family rehabilitation)
- When the child's physical safety cannot be ensured during the service
- If the parent has unused family carer leave, which must be used first
- For home nursing or medical treatment needs
- If there is a need for a personal assistant
You can apply for the service in Maisa, by filling the I need help- form or by calling social counselling for families with children. Our service is also available in Swedish.
How to contact us
You can contact us via Maisa, through an online form, or by phone. Please choose the option that suits you best below.
- Go to Maisa’s front page and log in using the Suomi.fi identification service. If you have the app installed on your phone, you can also log into Maisa from there.
- Select "Your Menu" in the upper corner and choose "Managing Your Social Care Services" from the menu.
- Select "Applications, Contact Requests, and Decisions" and proceed to "Submit an application or a contact request."
- Select "Helsinki" and "Lapset ja perheet".
- Select "Hakemus lapsiperheen kotipalveluun". Describe your situation freely in the form field.
Social counseling telephone service for families with children in Finnish
Open Mon-Fri 09-12
Call charge: standard telephone charges apply
Call +358931015454 (Link starts a phone call)
Social counseling telephone service for families with children in Swedish
Open Mon 09-12
The Swedish-speaking call centre is available on Mondays. However, you can also call us and leave a call request on other days.
Call charge: standard telephone charges apply
You can also find this page at hel.fi/home-services-for-families .