At our service point on Itäkatu, we carry out assessments of the need for child welfare and special support, as well as provide guidance and advice to our customers.
Our service point is available during business hours (weekdays 8:15-16) for meetings with our experts without an appointment. Otherwise, you can set appointments with the counsellor responsible for your case. You'll get their contact information when you become our customer. If you do not remember the name of your responsible counsellor or do not have their number, you can call us at +358 9 310 5015 (weekdays 8:15-16).
Tiina Mustonen, Senior Social Worker, tel. +358 9 310 62622
We also serve residents of eastern Helsinki at our service point in Vuosaari. We serve residents of the following residential areas at Itäkatu (postal codes):
- 00850-00870
- 00920
- 00940
- 00970
Contact information
Location
The route to the main entrance
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated.
The main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
- The customer service point is on the entrance floor.
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly.
- The waiting room of the customer service point has no queue number system. The waiting room has chairs.
- The customer service point has a fixed induction loop.
- The customer service point has an accessible toilet on the same floor.