The City of Helsinki’s website is being renewed between 2021 and 2022. During the transition period, parts of the old and new website will be displayed at the same time. You are now on the new section for Data and the rights of the client.

Go back to the old hel.fi website

Data and the rights of the client

As our client you have the right to good treatment and appropriate and high-quality service.

Requesting client data

You have the right to know what information has been recorded about you by social services and healthcare professionals and how your information has been used. You can also request rectification of incorrect information.

Treatment guarantee and waiting times

The time within which you must get access to non-urgent care and treatment is laid down in law.

Fees

Some of our social and healthcare services are subject to a fee. If you cannot afford to pay an invoice you receive from us, you can apply for a reduction or non-recovery of the client fe

Right to receive services in your own language

If your first language is neither Finnish nor Swedish, you have the right to an interpreter.

Quality control of services

We monitor both our own operations and the services we purchase.

Service voucher

A service voucher is a payment commitment granted by the City of Helsinki. You can use it to pay for services provided by private service providers.

Social and Patient Ombudsman

You can contact a Social and Patient Ombudsman for advice if you or your family member or friend has been mistreated by healthcare or social services or if you would like to receive information on your rights.

Dissatisfaction with treatment or service

You have the right to tell us if you are dissatisfied with treatment or service you have received.

Freedom of choice

You have the right to choose which healthcare unit you go to for services.