Important notice for people with diabetes who use FreeStyle Libre 3 and FreeStyle Libre 3 Plus sensors

The device manufacturer Abbott has identified that some FreeStyle Libre 3 and FreeStyle Libre 3 Plus sensors may give incorrect low glucose readings. These sensors have been distributed to people living with diabetes.

Read the news article to find out how you can check whether your sensor is functioning properly

Data and the rights of the client

As our client you have the right to good treatment and appropriate and high-quality service.

Photo: Maija Astikainen
Requesting client data
You have the right to know what information has been recorded about you by social services and healthcare professionals and how your information has been used. You can also request rectification of incorrect information.
Waiting times and client satisfaction
The time within which you must get access to non-urgent care and treatment is laid down in law.
Fees
Some of our social and healthcare services are subject to a fee. If you cannot afford to pay an invoice you receive from us, you can apply for a reduction or non-recovery of the client fe
Right to receive services in your own language
If your first language is neither Finnish nor Swedish, you have the right to an interpreter.
Quality control of services
We monitor both our own operations and the services we purchase.
Service voucher
A service voucher is a payment commitment granted by the City of Helsinki. You can use it to pay for services provided by private service providers.
Social and Patient Ombudsperson
You can contact a Social and Patient Ombudsperson for advice if you or your family member or friend has been mistreated by healthcare or social services or if you would like to receive information on your rights.
Giving feedback or making a complaint on a treatment or service
Your feedback provides us with the information we need to develop and improve our services.
Freedom of choice
You have the right to choose which healthcare unit you go to for services.

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Right to self-determination
You can ensure the implementation of your right to self-determination and your own will in the future by making an advance decision and a continuing power of attorney.