Data and the rights of the client
As our client you have the right to good treatment and appropriate and high-quality service.
Requesting client data
You have the right to know what information has been recorded about you by social services and healthcare professionals and how your information has been used. You can also request rectification of incorrect information.
Treatment guarantee and waiting times
The time within which you must get access to non-urgent care and treatment is laid down in law.
Fees
Some of our social and healthcare services are subject to a fee. If you cannot afford to pay an invoice you receive from us, you can apply for a reduction or non-recovery of the client fe
Right to receive services in your own language
If your first language is neither Finnish nor Swedish, you have the right to an interpreter.
Quality control of services
We monitor both our own operations and the services we purchase.
Service voucher
A service voucher is a payment commitment granted by the City of Helsinki. You can use it to pay for services provided by private service providers.
Social and Patient Ombudsman
You can contact a Social and Patient Ombudsman for advice if you or your family member or friend has been mistreated by healthcare or social services or if you would like to receive information on your rights.
Dissatisfaction with treatment or service
You have the right to tell us if you are dissatisfied with treatment or service you have received.
Freedom of choice
You have the right to choose which healthcare unit you go to for services.