You can contact a social and patient ombudsperson if
- you are unhappy with your care, treatment or service
- you need advice on client rights in social welfare, health care or early childhood education.
The City of Helsinki's social and patient ombudspersons advise clients, patients and next of kin regarding services provided by the City of Helsinki and private service providers located in Helsinki. The employees of these services may also contact the social and patient ombudspersons.
The social and patient ombudspersons do not make decisions or comment on medical care or actions of staff members. The service is confidential, impartial and free of charge. The social and patient ombudspersons do not give advice on matters relating to Kela, the employment services or advocacy.
Explore the topic
- Read more about client fees
- Read more about information requests
- Read more about access to treatment
- Read more about changing health stations
Key legislation
- Act on Patient Ombudspersons and Social Services Ombudspersons (in Finnish) 739/2023(Link leads to external service)
- Act on the Status and Rights of Social Welfare Clients (in Finnish) 812/2000(Link leads to external service)
- Act on the Status and Rights of Patients 785/1992(Link leads to external service)