The Helsinki Transport Service is experiencing a backlog in the processing of travel orders due to the introduction of a new transport service system.

Check the instructions on what to do if you have to queue for customer service by phone for over 15 minutes or if your transport is more than 15 minutes late.

Check the instructions

Getting around

You’ll discover a wealth of information about our diverse range of mobility and travel support services on our website. Whether you require transport services or assistance in obtaining mobility aids, you can apply for both through us. 

Our services

Transport service
Our transport services are intended for Helsinki residents with a disability for whom using public transport is unreasonably difficult. We grant support for your commute to work or studies and travelling for errands and leisure activities.
Procurement support for equipment needed in daily life 
You can apply for financial assistance from us to purchase essential equipment, such as a car and its additional accessories.
Contact information for employees of Transport Service  
This page contains the telephone numbers of the transport service social instructors. They can provide guidance on how to apply for transport services.
Photo: Maija Astikainen

How to apply for transport services

To apply for transport services, fill out the transport service form and submit it to the transport service social worker in your residential area. 

Detailed instructions for applying for transport services 

Once you receive a positive decision on transport services and a travel card, you can order transportation from Helsinki Transport Service. 

Go to Helsinki Transport Service’s website

Muita palveluja helsinkiläisille

Helsinki Transport Service
If you have received a positive decision on transport services from us, you can order taxis from Helsinki Transport Service.
Journeys to and from school
You can apply for special transportation for your child if your child cannot manage the school journey independently by public transport. Special transportation is granted on the basis of an expert opinion.
Kela taxis
Voit käyttää Kela-taksia, jos olet toimittanut Kelaan terveydenhuollon antaman todistukseen pitkäaikaisesta oikeudesta taksin käyttöön. Täältä löydät Kela-taksien tilausnumerot.
Reimbursements of travel costs (Kela)
You can get a reimbursement for your travel costs from Kela if you travel to a public or private healthcare provider.
Who is entitled to a familiar taxi driver? (Kela)
Children under 16 years who attend treatment or rehabilitation regularly and travel alone have the right to use the services of a familiar taxi driver. Kela can also grant an adult the right to a familiar taxi driver based on an individual assessment.
Travelling with reduced mobility (HSL)
You are eligible for discounted travel if you live permanently in the HSL area and your mobility is impaired owing to a permanent injury or chronic disease.
Travelling with a visual impairment
Individuals with visual impairments are entitled to a free HSL card. Accompanying individuals can also travel without a ticket.
Accessible train travel (VR)
Find information about assistance available at railway stations, taking assistive devices on trains, accessibility of trains and measures in disruptions.
Applying for a parking card for people with reduced mobility and tax exemption (Traficom)
You can obtain a parking permit based on your disability or illness. You can also apply for exemption from the basic vehicle tax.
Refund of vehicle tax due to disability (Tax Administration, in finnish)
You can apply for a refund of vehicle tax based on a disability by submitting an application through OmaVero. The refund is granted and paid after the vehicle is registered.
Accessible travel in Helsinki (MyHelsinki)
Sivulle on koottu tietoa esteettömästä liikkumisesta Helsingissä.
Traffic disruptions
Find information on changes in traffic arrangements, caused by construction work and events.