Health service fees
Health service fees are fixed-sum fees, with the exception of fees for long-term institutional care in health care. Client fees are charged for, among other things, oral health care, medical certificates, and outpatient clinic visits.
Senior services fees
We charge both fixed-sum and income-related fees for senior services. Income-related client fees are calculated based on the client’s net or gross income.
Disability services fees
The new Disability Services Act entered into force on 1 January 2025. The new Act includes a three-year transition period during which client decisions made under both the old and the new Act may be valid at the same time. If you were issued a client decision regarding client fees or a service being free of charge before 1 January 2025, the previous legislation will continue to apply to the decision until the end of the transition period.
Who to contact regarding client fee matters?
If your matter concerns client fee billing or payment cap matters, or invoice due dates, please contact the Financial Management Services (Talpa) via the e-service. You log in to the service with strong authentication.
Go to Talpa’s e-service(Link leads to external service)
Talpa’s client service number tel. +358 9 310 25300(Link starts a phone call), on weekdays at 9.00–15.00.
If your matter concerns client fee decisions, fee reductions or waivers, client fees for short-term realised service periods in purchased services, or fees for realised meal and shopping services, please contact the Client Fee Decisions and Expert Support of the Social Services, Health Care and Rescue Services Division.
Client fees service number tel. +358 9 310 44610 (Link starts a phone call), on weekdays at 9.00–11.00 (call-back service).
Contact us electronically(Link leads to external service)
Postal address: PO Box 6032, 00099 City of Helsinki
Email: sotepe.asiakasmaksut@hel.fi(Link opens default mail program)