The call-back service of the health station is busy.
We apologise that returning calls is taking longer than usual. Please call us only once. If necessary, we also call back customers on Saturdays.
If your situation is urgent, fill in a symptom assessment at Omaolo.

Go to Omaolo

At Kivikko Health Station, a new operational model is being tested with the objective of enhancing timely access to non-urgent care at Helsinki's health stations. This initiative is in line with the requirement that, starting from September, clients should receive non-urgent care within a two-week time frame.

During the trial period, Kivikko Health Station will not be accepting new clients, except for individuals who have relocated to the area. If you wish, you can choose to visit any other Helsinki health station.

The treatment time guarantee is tightening: Stricter time limits for accessing non-urgent care starting 1 September 2023
Beginning in September, you should be able to contact a health station during regular operating hours and receive a response on the same day. You should also receive an individual assessment of the need and urgency for your treatment. Non-urgent care should be available within 14 days. Unfortunately, there are currently delays in some services, and we have not yet met the treatment time guarantee targets in all our services. Nevertheless, we are actively working towards achieving these targets.
Learn more about how changes in the treatment time guarantee law will impact access to care
Questions and answers about the treatment time guarantee on the Ministry of Social Affairs and Health’s website (In Finnish)

Kivikko Health Station

Kivikko Health Station serves residents of the districts of Kivikko, Kurkimäki and the west side of Kontulankaari.

The health station is your primary source of care for sudden and long-term health concerns, with a multidisciplinary team ready to address your needs.

Please contact your local health station if you have a health concern, experience sudden symptoms or need support for the treatment of a long-term illness.

Kivikko Health Station employs nurses and doctors, among other professionals.

You can contact your local health station in several ways

When you contact your local health station, a nurse will first speak with you to assess your situation. If necessary, the nurse will then make arrangements for you to see a medical professional. Please contact us only through one channel.

Man at metro.
Photo: Jussi Hellsten

Go to the 24/7 online Omaolo health and well-being service and describe your symptoms in a symptoms assessment. After this, the service will give you instructions about what to do next. 

If your symptoms need to be assessed by a medical professional, you will be able to straight away contact your local health station via the service. 

  1. Fill out a symptom assessment at your convenience. 
  2. Based on your symptoms, Omaolo will tell you the next steps to take.  
  3. At this point, if you wish, you can log in to the service and send your symptom assessment data to a nurse, who will immediately start taking care of your case. You will be required to use a form of strong identification . 

Go to Omaolo

Nainen tanssii
Photo: Maija Astikainen

If you need to contact your health station, you can send a message or questions via the Maisa customer portal. We will respond to your message within three working days. 

  1. Log in to Maisa at www.maisa.fi  or in the Maisa app. You will be required to use a form of strong identification . 
  2. You can send a message via Messages -> Send a message ->  Ask About Care or Services’.
  3. Select a subject.
  4. Select your health station as the message recipient and choose a subject for your message. 
  5. In your message, tell as precisely as possible what it is about.
  6. You will receive a reply to your message within three working days. 

Go to Maisa

You can contact your local health station by phoning the station.

The health stations use a handy call-back system, so if the line is busy, staff will call you back as soon as they are free.

Call +358 9 310 61520

It is also possible make arrangements for a health check or treatment by visiting your local health station in person during its opening hours. If you have turned 12 years old, we recommend that you use a face mask unless you have a medical restriction. We recommend that you call first, however, particularly if you have flu-like symptoms.

If your matter is urgent, please call the Medical Helpline at tel. 116 117. Medical professionals will direct you swiftly to the help that you need.

Go to the Journey Planner

If you have hearing or speech impairment, you can contact the health station in one of the following ways:

Location

Kivikonkaari 21, 00940 Helsinki

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Services

The route to the main entrance

  • The 2 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated.

The main entrance

  • The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
  • The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.

In the facility

  • The customer service point is located on floor 3.
  • For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift cannot be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
  • The doors in the customer service point stand out clearly.
  • The waiting room of the customer service point has a queue number system and seats.
  • The customer service point has an accessible toilet on the same floor.

Henkilökuntamme / Vår personal / Our staff

Henkilökuntamme ammattiryhmittäin. Kielitaitoa kuvaavat lyhenteet:
Vår personal enligt yrkesgrupp. Förkortningar som beskriver språkkunskaperna:
Our staff by occupational group. Abbreviations describing language skills:

ar = arabia, arabiska, Arabic
en = englanti, engelska, English
es = espanja, spanska, Spanish
et = viro, estniska, Estonian
fa = farsi, persiska, Persian
fi = suomi, finska, Finnish
fr = ranska, franska, French
ne = nepali, nepalesiska, Nepalese
pl = puola, polska, Polish
ru = venäjä, ryska, Russian
so = somali, somaliska, Somali

Ylilääkäri / Överläkare / Chief physician
Nimi / Namn / Name Kielitaito / Språkkunskap / Language skills
Salo Taina en, fi
Terveyskeskuslääkärit / Hälsocentralläkare / Health centre physicians
Nimi / Namn / Name Kielitaito / Språkkunskap / Language skills
Burgess Catherine en, fi
Kemppainen Riikka en, fi
Lahtinen Tiina en, fi
Valyakka Svetlana fi, ru
Väänänen Saara en, fi

Osastonhoitaja / Avdelningsskötare / Head nurse
Nimi / Namn / Name Kielitaito / Språkkunskap / Language skills
Vaittinen Tuulia en, fi
Hoitajat / Vårdare  / Nurses
Nimi / Namn / Name Kielitaito / Språkkunskap / Language skills
Grönroos Mirkka en, fi
Lindroth Natalia en, fi, pl
Loukkola Henna en, fi
Martiskainen Kira en, fi
Mörsky Satu en, fi
Oinonen Päivi en, fi
Toivola Arja en, fi

At the same address

Kivikko Health Station Dental Clinic

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Quality control of services
We control and improve the quality of our services based on the experiences of our clients and personnel as well as the availability, effectiveness and productivity of the services.