We are introducing the palse.fi portal

You can use Helsinki's assistive device services through the palse.fi portal from 1.10.2026 onwards. You can use the palse.fi portal if you are already a customer of ours. In the service, you can, for example, extend the loan period of certain assistive devices or send us a message regarding the assistive device.

Helsinki's assistive device services are closed on Friday 23.10.2026 due to a training day

We will be open as usual again on Monday 26.10.2026.

Assistive device services

We lend assistive devices to Helsinki residents aged 16 and above with impaired functional capacity.

On this page

You can borrow the most common assistive devices without an appointment or referral. The most common assistive devices include

- crutches
- rollator
- basic wheel chair
- raised toilet seat
- shower chair
- sock aid
- grabber tool.

Your family member, loved one, or another relevant party can act on your behalf with a power of attorney signed by you.

Assistive devices that require personal assessment can be borrowed by appointment. They include devices such as active wheelchairs and patient lifts.

Most of the assistive devices are ones that have been used previously, which have been cleaned and maintained.

You will receive a customised or other personal assistive device, such as a prosthesis, orthopaedic shoes, compression stockings or a wig, on your first visit subject to the doctor's or therapist's discretion. A rehabilitation planner is responsible for personal assistive devices.

We will provide guidance on how to use the assistive device. Our services also include assistive device replacement and maintenance.

You will receive your assistive device from Helsinki Assistive Device Services in Konala. The service is free of charge.

There is no cafeteria at Assistive Device Services. Customers can buy snacks or drinks from a vending machine.

Call us

Customer service telephone

Contact the telephone service when you need basic maintenance of your wheelchair.

Open Mon-Tue, Thu 09-15, Wed 10-17, Fri 09-14
Call charge: standard telephone charges apply

Visit us

Ruosilantie 18, 00390 Helsinki

Service point

Pyörätuoleja.

Helsinki Assistive Device Services

Address: Ruosilantie 18, 00390 Helsinki

You can also find this page at hel.fi/assistive-devices.