Digital services of health stations

• Sotebotti Hester can provide you with general advice and self-care instructions concerning health and illness.
• The bot can also tell you about health and social services and how to access them.  

You can find Sotebotti Hester in the bottom right corner of the City of Helsinki's health and social services website under the Chat icon. For example, see hel.fi/healthstations

• You can ask the bot questions. It understands simple and complete sentences the best.
• If the bot is unable to answer your question, it will direct you to a professional during the opening hours of the chat service.  

• You can use Omaolo if you have new symptoms or your symptoms have worsened.
• In the service, you take a symptom questionnaire and then receive an assessment of your care needs based on medical research information.  
• If your symptoms require an assessment by a professional, log in and send the form that you filled out to a health care professional. After identifying yourself electronically and sending your assessment, you will receive a laboratory referral, a medication prescription, self-care instructions or an appointment with a professional if needed.  

1. Select a symptom checker that matches your symptoms or a general survey.
2. Log in to the service in the upper right corner by clicking ‘Log in’.
3. At the start of the checker process, select ‘I think I need treatment and want to fill out a symptom checker’ and complete the checker.
4. Select your health station as the local provider.
5. When you receive the results, i.e. a symptom assessment, select ‘Continue to communicating with a professional ’ and then select ‘Continue to send’ and follow the instructions. 

Symptom checkers 

• Lower back pain or injury(Link leads to external service)
• Dental or oral symptom or trauma(Link leads to external service)
• Respiratory tract infection(Link leads to external service)
• Painful or blocked ear(Link leads to external service)
• Sore throat or throat symptom(Link leads to external service)
• Men's urinary or genital symptoms(Link leads to external service)
• Heartburn(Link leads to external service)
• Shoulder pain, stiffness or injury(Link leads to external service)
• Anal region symptom(Link leads to external service)
• Knee problem or injury(Link leads to external service)
• Tick bite(Link leads to external service)
• Headache(Link leads to external service)
• Diarrhoea(Link leads to external service)
• Suspected sexually transmitted disease(Link leads to external service)
• Eye discharge, watering or redness(Link leads to external service)
• Urinary tract infection(Link leads to external service)
• Cough(Link leads to external service)
• General symptom checker  (none of the previous ones) (Link leads to external service)

The digital Health Check of the Omaolo service consists of roughly 40 questions about your state of health, lifestyle and mental wellbeing. You will receive a summary of what is going well and what you could pay more attention to in order to reduce your risk of falling ill.

• If the health check indicates that you have health risks, you can submit the form to a health station professional.
• Omaolo features the following digital health checks:  
  • health check for unemployed individuals
  • health check for family caregivers
  • health check conducted for other reasons.

If the health check indicates that you have health risks, you can submit the form to a health station professional via the service. 

How to carry out the health check:

1. Go to the surve(Link leads to external service)
2. Select the reason for completing the health check.
3. Set Helsinki as your region and select your health centre.
4. If you are concerned about the results, log in by clicking ‘Identify yourself and continue’.
5. To send your digital health check to a professional, select ‘Continue to send’. 

If your survey results give rise to concerns, we will contact you by phone or Omaolo message once you have sent your results. If needed, you can use Omaolo to obtain a laboratory referral, a medication prescription, self-care instructions or an appointment with a professional. 

The coaching programmes will encourage you to make your lifestyle healthier. The coaching will help you to implement your change in small and concrete steps.

You will find coaching programmes that support

• reducing alcohol consumption
• increasing physical activity
• healthy eating
• weight management
• better sleep
• relationship skills
• quitting smoking.

1. Go to the‘Start coaching programme’ page of Omaolo. (Link leads to external service)
2. Select a suitable coaching programme.
3. Identify yourself electronically and start the coaching programme. 

By logging in to MyKanta, you can

• Request a prescription renewal from the health station for your prescribed regular medications and see your prescriptions.    
  • Using MyKanta is enough. Will not need to contact the health station.  
  • The processing of your renewal request will take eight days.  
  • Read more about renewing a prescription via MyKanta.(Link leads to external service)
• View your health station, hospital and dental care records and your vaccination information.  
• See the results of your laboratory tests and imaging examinations. Your treatment information and laboratory results are updated in MyKanta with a delay.  
• Record your own living will and organ donation instructions, and obtain an EU COVID-19 certificate.
• Authorise or prohibit the disclosure of your own data.  

You can also view your underage child’s information in MyKanta. The service can also be used on behalf of another person.

• Read more about acting on behalf of an underage child in MyKanta(Link leads to external service)
• Read more about acting on behalf of an adult in MyKanta (Link leads to external service)

The services of MyKanta are available around the clock. Logging in requires strong identification, e.g. with your online bank credentials.

MyKanta cannot be used to directly contact a professional or book an appointment.  

How to log in to MyKanta: 

• Go to www.kanta.fi (Link leads to external service)
• Log in by clicking the green ‘Log in to MyKanta’ button at the top of the page.
• You will then be redirected to the Suomi.fi identification service, where you can choose your preferred identification method. Suomi.fi is a shared identification service for public administration operators.
• You can identify yourself with your online bank credentials, certificate card or mobile certificate.
• Once you have identified yourself, check your personal details and click the ‘Continue to the service’ button to go to the MyKanta front page.
• On the left side of the page, you will find a menu through which you can navigate to your personal prescription, health and wellbeing information.
• You will find the menu for acting on behalf of another person at the top of the page.
• If necessary, the chatbot in the bottom left corner of the page, the Kanta assistant, will advise you on how to use MyKanta.
• The button for logging out can be found in the top right of the page. 

Via Maisa, you can

• view and complete your data related to social services and health care
• see the results of your examinations
• view the plan for the future of your care
• check the time of your upcoming appointment
• cancel your appointment via the ‘Events’ button
• answer any queries sent to you before your appointment
• record measurement results for self-care monitoring. 

You can use Maisa in Finnish, Swedish and English around the clock.

To log in, you will need strong identification means. i.e. online bank credentials, a mobile certificate or an electronic ID card. People over the age of 10 can use Maisa with their own credentials.

You can use Maisa on behalf of your underage child or another adult.

Read more about acting on behalf of another person in Maisa: 

• What does acting on behalf of another person mean?(Link leads to external service)
• Can I use Maisa on behalf of my underage child? (Link leads to external service)

How to start using Maisa: 

• Go to www.maisa.fi (Link leads to external service) or download the Maisa app onto your phone or tablet from either the iOS or Android app store (Apple App Store, Google Play store).
• Click on ‘Sign in to Maisa’. You will be redirected to the Suomi.fi website for strong identification. After logging in, click ‘Continue to the service’ and you will be taken back to the Maisa website.
• When you use Maisa for the first time, read and accept the terms of use. Please note that if you reject the terms of use, your Maisa account will be locked.
• Check that your contact details are correct. You can complete the information by selecting ‘Account settings’ and ‘Personal data’ in the menu. Check your notification settings as well. This will ensure that you receive notifications, e.g. for new messages. 

Frequently asked questions about Maisa  (Link leads to external service)

We can provide remote support for using a computer, tablet or smartphone. We can also help with problems related to e-services, online services and using common applications. After submitting the form, you will be contacted by the City of Helsinki’s digital support staff within one working day to schedule a service appointment.

Go to the digital support website(Link leads to external service)

• You can call the digital support number +358 9 310 10011 Mon–Fri 9.00–12.00 when you need digital support.
• You can find the digital support chat service on the website, in the bottom right corner of the page. The service is available Mon–Fri 9.00–12.00.
• You can also submit a request for remote digital support by using this form.  (Link leads to external service)