Acting on behalf of a child or an adult relative at dental care

Acting on behalf of a child by phone or at a dental clinic

• As a parent or guardian, you can usually act on behalf of your minor child by phone without separate authorisation, unless specific restrictions apply. A child over the age of 12 can choose to prevent their information from being shared with their parents or guardians if a healthcare professional determines that they have the capacity to make that decision.
• In exceptional cases (for example, if there is a custody agreement), there may be restrictions.

Acting on behalf of an adult by phone or at a dental clinic

• Written authorisation is always required to act on behalf of an adult. This must be submitted to a service point of the health care and social welfare services of the City of Helsinki. Authorisation form (PDF)
• See contact details for dental clinics 

In Maisa, you can view health records and send messages to Helsinki City dental care.
Go to Maisa(Link leads to external service)

Acting on behalf of a child in Maisa

• As a guardian, you automatically have access to act on behalf of your underage children in Maisa.
• Children over the age of 10 can also use Maisa themselves with strong identification (e.g. online banking credentials).

Acting on behalf of an adult in Maisa

• Authorisation is always required when acting on behalf of an adult. You can give someone else the right to act on your behalf either directly in Maisa or by bringing a power of attorney to the health care and social welfare location.

  Authorisation form for Maisa (pdf) (In Finnish)

• If the person to whom the authorisation is granted lives outside Uusimaa, the power of attorney must always be submitted at the location.

How a loved one can authorise you in Maisa

1. Go to Menu > Manage proxy access > Grant proxy access
2. Fill in the person’s details and send an email invitation
3. The authorised person accepts the invitation and completes the required details

Read more about acting on someone’s behalf in Maisa(Link leads to external service)

Please note: When using Maisa on someone else’s behalf, always log in with your own credentials and then switch to the other person’s profile in the top menu using the Switch button.

In MyKanta(Link leads to external service) , you can view health records and renew prescriptions.

Acting on behalf of a child in MyKanta

• As a guardian, you can usually act on behalf of your child under 18 in My Kanta. However, a child aged 10 or over who is considered capable of making decisions may choose to restrict their information from being shown to you.
• Children over 10 can also use My Kanta themselves with strong identification (e.g. online banking credentials).

Read more about acting on behalf of a minor in MyKanta(Link leads to external service)

Acting on behalf of an adult in MyKanta

• To act on behalf of an adult in My Kanta, a Suomi.fi authorisation is always required.
• Once the authorisation is in place, you can view your relative’s records and handle their matters.

Read more about acting on behalf of an adult and granting authorisation in MyKanta (Link leads to external service)

When you use the Omaolo (Link leads to external service) symptom checker, you will receive instructions and, if necessary, be contacted by a professional within two hours in urgent cases and the next weekday at the latest in non-urgent cases.  

Acting on behalf of a child in Omaolo

You cannot use Omaolo on behalf of a child. However, people aged 15 and over can use the service online after strong electronic identification.

Acting on behalf of an adult in Omaolo

You can use Omaolo on behalf of a family member or other close person if you have been granted authorisation. Read more about authorisation on the Omaolo website(Link leads to external service)