Acting on behalf of a child or an adult relative at health stations

You can manage the affairs of your underage child or an adult relative at health stations through different channels, such as by phone and in Maisa.

Learn how and in which contact channels of health stations you can act on behalf of your child or adult relative.

You can find your health station and its phone number in the Find your health station service.

Acting on behalf of a child by phone or at a health station

  • As a parent or guardian, you can usually act on behalf of your minor child by phone without separate authorisation, unless specific restrictions apply. A child over the age of 12 can choose to prevent their information from being shared with their parents or guardians if a healthcare professional determines that they have the capacity to make that decision.
  • In exceptional cases (for example, if there is a custody agreement), there may be restrictions.

Acting on behalf of an adult by phone or at a health station

In Maisa, you can view health records and send messages to your health station.
Go to Maisa

Acting on behalf of a child in Maisa

  • As a guardian, you automatically have access to act on behalf of your underage children in Maisa.
  • Children over the age of 10 can also use Maisa themselves with strong identification (e.g. online banking credentials). 

Acting on behalf of an adult in Maisa

  • Authorisation is always required when acting on behalf of an adult. You can give someone else the right to act on your behalf either directly in Maisa or by bringing a power of attorney to the health care and social welfare location.

    Authorisation form for Maisa (pdf) (In Finnish)

  • If the person to whom the authorisation is granted lives outside Uusimaa, the power of attorney must always be submitted at the location.

How a loved one can authorise you in Maisa

  1. Go to Menu > Manage proxy access > Grant proxy access
  2. Fill in the person’s details and send an email invitation
  3. The authorised person accepts the invitation and completes the required details

Read more about acting on someone’s behalf in Maisa

Please note: When using Maisa on someone else’s behalf, always log in with your own credentials and then switch to the other person’s profile in the top menu using the Switch button.

In MyKanta , you can view health records and renew prescriptions. 

Acting on behalf of a child in MyKanta

  • As a guardian, you can usually act on behalf of your child under 18 in My Kanta. However, a child aged 10 or over who is considered capable of making decisions may choose to restrict their information from being shown to you.
  • Children over 10 can also use My Kanta themselves with strong identification (e.g. online banking credentials). 

Read more about acting on behalf of a minor in MyKanta 

Acting on behalf of an adult in MyKanta

  • To act on behalf of an adult in My Kanta, a Suomi.fi authorisation is always required.
  • Once the authorisation is in place, you can view your relative’s records and handle their matters.

Read more about acting on behalf of an adult and granting authorisation in MyKanta 

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