First, use the symptom checker at Omaolo.fi. If you are unable to use the symptom checker, call your health station Mon-Thu 8.00-16.00, Fri and the day before national holidays 8.00-15.00. You can find the contact information of health stations at hel.fi/healthstations. It is important that you only use one channel to avoid the channels becoming congested and so that we can serve you faster.
Instructions for urgent matters
Examples of situations requiring urgent care include having a long-lasting high fever, a wound requiring stiches, a urinary tract infection, intense ear pain, a suspected eye infection or pneumonia, or a painful injury caused by an accident.
If you need urgent care, first use the symptom checker in the Omaolo service. Omaolo is open around the clock, every day of the year.
When you use the Omaolo symptom checker, you will receive an assessment of your care needs and instructions. After logging in, you can send your symptom assessment to a health care professional via the service if necessary. We will contact you within two hours by phone or Omaolo message.
Find the right symptom checker for your ailment
Please note! People aged 15 and above can use the service with online authentication. You cannot use the Omaolo service on behalf of another person.
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Call your health station
- Mon–Thu 8.00–16.00
- Fri and the day before national holidays 8.00–15.00
If the telephone service of the health station is congested, submit a callback request. We will aim to call you back within the same day. If we are unable to reach you the first time, we will try to call you a second time. We may call you back Mon–Sun between 8.00 and 16.00.
You can find the telephone number of your health station on the health station’s website. Find your health station
Please note! You can act on behalf of your child by phone. You can also act on behalf of an adult relative if you have been authorised to do so in writing. Read more about acting on behalf of another person
If you are a person with a hearing impairment or speech impediment, you can call the health station on weekdays with the help of an interpreter via the switchboard. The switchboard number is +358 9 310 5015(Link starts a phone call)
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OR, go to your health station
You can also go directly to your health station to queue. You can see the opening hours on the website of the health station.
