The health station is your primary source of care for sudden and long-term health concerns, with a multidisciplinary team ready to address your needs.
Please contact your local health station if you have a health concern, experience sudden symptoms or need support for the treatment of a long-term illness.
Kivelä Health Station employs nurses and doctors, among other professionals.
Contact information
Valid for the time being:
- Mon-Tue, Thu-Fri 8.00-16.00
- Wed
8.00-16.00
16.00-18.00 By appointment
- Sat-Sun - Closed
Christmas Day: Dec. 25, 2023 - Closed
Boxing Day: Dec. 26, 2023 - Closed
New Year's Day: Jan. 1, 2024 - Closed
Date period: From Jan. 8, 2024
- Mon, Wed-Fri 8.00-16.00
- Tue
8.00-16.00
16.00-18.00 By appointment
- Sat-Sun - Closed
The health stations' call-back service operates Mon-Thu 8-16, on Fridays and on public holiday eves from 8-15.
You can contact your local health station in several ways
When you contact your local health station, a nurse will first speak with you to assess your situation. If necessary, the nurse will then make arrangements for you to see a medical professional. Please contact us only through one channel.
Go to the 24/7 online Omaolo health and well-being service and describe your symptoms in a symptoms assessment. After this, the service will give you instructions about what to do next.
If your symptoms need to be assessed by a medical professional, you will be able to straight away contact your local health station via the service.
- Fill out a symptom assessment at your convenience.
- Based on your symptoms, Omaolo will tell you the next steps to take.
- At this point, if you wish, you can log in to the service and send your symptom assessment data to a nurse, who will immediately start taking care of your case. You will be required to use a form of strong identification(Link leads to external service).
If you need to contact your health station, you can send a message or questions via the Maisa customer portal. We will respond to your message within three working days.
- Log in to Maisa at www.maisa.fi(Link leads to external service) or in the Maisa app. You will be required to use a form of strong identification(Link leads to external service).
- You can send a message via Messages -> Send a message -> Ask About Care or Services’.
- Select a subject.
- Select your health station as the message recipient and choose a subject for your message.
- In your message, tell as precisely as possible what it is about.
- You will receive a reply to your message within three working days.
Health stations use a call-back service. Please call us only once, we will call you back as soon as possible. If the call-back service is congested, you'll see a notification at the top of the page. We will call you back only once. We may call you in the evening or on a Saturday. If we could not reach you, you will receive a text message advising you to contact us again, if necessary.
Call +358 9 310 45500(Link starts a phone call)
See instructions on how the health stations' telephone service works
It is also possible to make arrangements for a health check or treatment by visiting your local health station in person during its opening hours. If you have turned 12 years old, we recommend that you use a face mask unless you have a medical restriction. We recommend that you call first, however, particularly if you have flu-like symptoms.
If your matter is urgent, please call the Medical Helpline at tel. 116 117. Medical professionals will direct you swiftly to the help that you need.
If you have hearing or speech impairment, you can contact the health station in one of the following ways:
- Complete the appropriate symptom assessment in the Omaolo (Link leads to external service)service.
- Call the health station on a weekday with the help of an interpreter. The number of the switchboard is +358 9 310 5015.
- Use the health station’s services in the Maisa digital portal(Link leads to external service)
- If the situation is urgent, you can contact health services via the text service of the Medical Helpline at www.116117.fi/fi/Helsinki(Link leads to external service) -> Avaa tekstipalvelu. Alternatively, go to emergency services.
- In case of a life-threatening situation, send a text message to the emergency number 112.
Location
The route to the main entrance
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated.
The main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
- The customer service point is located on floor 1.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift cannot be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The customer service point has directions to the different facilities.
- The doors in the customer service point stand out clearly.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has an accessible toilet on the same floor.
