You can borrow the most common assistive devices without an appointment.
Book an appointment for the fitting of a personal assistive device or assistive device maintenance by calling our customer service during the opening hours. We have a call-back service. If we cannot take your call right away, we will call you back as soon as possible.
Urgent maintenance related to the safety of using wheelchairs and rollators is carried out whilst you are waiting. Please arrive at least one hour before closing time. Otherwise, we may suggest picking up the assistive device the next day or by appointment, or, if possible, provide you with a replacement device for the duration of the maintenance.
Bring your personal identity or Kela card with you to prove your identity. If you are acting on behalf of another person, bring a power of attorney signed by them.
You are responsible for the transportation of the assistive devices you borrow. However, we provide home delivery of large and heavy assistive devices, such as patient lifts and electric adjustable beds.
When you no longer need the assistive devices, please return them to our customer service as soon as possible.
Contact information
Date period: Jan. 1, 2025 - May 31, 2025
– Mon-Tue 8.00-16.00
– Wed-Thu 9.00-17.00
– Fri 10.00-14.00
– Sat closed
– Sun closed
Date period: From June 1, 2025
– Mon, Thu 9.00-15.00
– Tue 9.00-15.00
– Wed 10.00-17.00
– Fri 9.00-14.00
– Sat closed
– Sun closed
Location
The route to the main entrance
- The 4 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide.
The main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
- The foyer is cramped.
The entrance ""
- The 3 accessible parking spaces are located outdoors under 10 m from the entrance. The width of the parking spaces is at least 3.6 m.
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide.
- The entrance is located in a recess and is illuminated.
- The doors connected to the entrance are hard to perceive and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
- The customer service point is on the same floor as this entrance.
In the facility
- The customer service point is located on floor 1.
- For moving around, there is a lift, which can hold a wheelchair; the door opens automatically. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has an accessible toilet on floor 1.