Why cancelling matters
By cancelling or rescheduling your appointment in time, we can offer the appointment to someone else. This helps services run more smoothly. You’ll also avoid a penalty fee for a missed appointment. In this way, everyone benefits. Thank you for your cooperation!
How to cancel an appointment in our services
Cancel or reschedule your appointment in Maisa or by phone
Cancel or reschedule your appointment in Maisa or by calling our client service line, tel. +358 9 310 51400, Mon-Thu 7.00-18.00, Fri 7.00-15.00.
Go to Maisa(Link leads to external service)
Call +358 9 310 51400(Link starts a phone call)
You can also cancel or reschedule your appointment at the dental clinic
You can also take care of your appointment matters by visiting the dental clinic.
Check if you can reschedule or cancel your appointment in Maisa
Most appointments can be cancelled or rescheduled in Maisa.
Go to the Events section in Maisa to view your appointments. If rescheduling is available, you’ll see the Cancel/Reschedule options under the Details button.
If you cannot use Maisa, cancel or reschedule your appointment by phone
If you are unable to reschedule or cancel your appointment in Maisa, call your health station Mon–Thu 8.00–16.00, Fri and public holiday eves 8.00–15.00
You can cancel an appointment in Maisa or by calling the centralised maternity and child health clinic telephone service, tel. +358 9 310 55530, open Mon–Fri 8.00–14.00.
Changes to appointments can also be made via chat on weekdays 8.00–14.00. To access the chat, click the chat icon at the bottom right corner of this page and type: I want to talk to a professional.
Go to Maisa(Link leads to external service)
Call 09 310 55530(Link starts a phone call)
For appointments with a psychologist, please text or call the psychologist directly using the contact information provided at the time of booking.
Cancel your appointment:
- In Maisa
- By calling +358 9 310 67000 (Mon–Fri 8.00–15.00). We use a callback system.
When you want to cancel an appointment, contact your therapist either by sending them a message in Maisa or calling them directly.
If you would like to cancel your appointment, please call our phone service Mon-Thu 08-14, Fri 08-13. We use a call-back system.
Cancel your appointment by calling your outpatient clinic.
- Kalasatama: p. +358 9 310 50777(Link starts a phone call)
- Laakso: p. +358 9 310 49950(Link starts a phone call)
- Malmi: p. +358 9 310 69340(Link starts a phone call)
- Vuosaari: p. +358 9 310 55550(Link starts a phone call)
If you cannot cancel your appointment 24 hours in advance
On weekends and public holidays, please cancel your appointment in Maisa, if possible. If you are unable to do so and receive a fine, you may appeal the charge afterwards.
If you fall ill suddenly and cannot cancel 24 hours in advance, call to cancel your appointment as soon as the phone service opens.
Penalty fee for missed appointments
As of 1 May 2025, we kindly ask that you cancel or reschedule your appointment at least 24 hours in advance if you can't make it.
You will be charged a penalty fee of EUR 56.70 if you miss your appointment and have not cancelled it in time. This does not apply if you have a valid reason, such as a sudden illness.
No fee is charged for people under the age of 18. The fee also applies to missed remote appointments.
Read more about the penalty fee for missed appointment and late cancellation