Contact your health station via the chat service, by calling or by using the online symptom checker at Omaolo.fi and sending the symptom assessment you receive to professionals. You can find the contact information of health stations at hel.fi/healthstations.
Contact methods
Select the channel that suits your situation. It is important that you only use one channel to avoid the channels becoming congested and so that we can serve you faster.
Based on your symptoms, a health care professional will assess your situation and direct you to examinations or a clinic if necessary. Sometimes, home care instructions or prescribing a medication for your situation is enough.
Please note! You can book a laboratory examination appointment via HusLab. Please remember that you always need a referral for examinations! Go to the HusLab website(Link leads to external service)
You can find information about emergency services, cancelling your appointment, sick leave certificates, vaccinations, renewing your prescription and many other things on the ‘Health stations’ page. Go to the ‘Health stations’ page
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Omaolo
You can receive an assessment of your care needs and instructions quickly by using the online Omaolo symptom checker. After logging in, you can send your symptom assessment to a health care professional via the service if necessary. Select the right checker for your symptoms
The Omaolo service is open around the clock, every day of the year. In urgent matters, we will contact you within two hours. In non-urgent matters, we will contact you the next weekday at the latest by phone or Omaolo message.
Please note! People aged 15 and above can use the service with online authentication. You cannot use the Omaolo service on behalf of another person.
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Telephone service
Every health station has its own telephone number, which you can find on the health station’s website.
Telephone service hours:
- Mon–Thu 8.00–16.00
- Fri and the day before national holidays 8.00–15.00
If the telephone service is congested, submit a callback request. We will aim to call you back within the same day. We may call you back Mon–Sun between 8.00 and 16.00.
Please note! You can act on behalf of your child by phone. You can also act on behalf of an adult relative if you have been authorised to do so in writing. Read more about acting on behalf of your child or relative at health stations
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Assessment in person at the health station
You can also come directly to your health station for assessment. Be prepared to queue, as we serve clients without an appointment in the order of urgency.
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Maisa service
If you have non-urgent questions about your current treatment, please contact your team by sending a message in the Maisa service. Our professionals process contact requests on weekdays from 8.00 to 16.00, and we will reply to your message within two weekdays.
Go to Maisa(Link leads to external service)
Logging in to Maisa requires strong identification (online bank credentials, mobile certificate, electronic ID card). People over the age of 10 can use Maisa with their own credentials.
Please note! You can act on behalf of your child in Maisa. You can also act on behalf of an adult relative if the relative has authorised you to do so. Read more about acting on behalf of your child or relative at health stations
