Applying for disability services

You can read more about mobility support on our website.  

Go to the Mobility support webpage

If necessary, you can ask for more information on our services by calling the mobility support social instructor for your residential area.   

See the contact information for mobility support social instructors

Fill in the form below. 

Download the mobility support application form (PDF) 

Under the section Applied service, check the option Mobility support pursuant to the Disability Services Act. 

You will need to attach a current medical certificate regarding your need for services to your application. You can request a medical certificate from a doctor at your local health station. In the medical certificate, the doctor will assess how and to what degree your disability or illness impedes your use of public transport.    

Print out the medical certificate form for an assessment of your need for mobility support (PDF) 

Please attach certificates of your studies or employment to your application if you are applying for mobility support for these purposes. 

For trips to and from your school, you can get a certificate of attendance from your educational institute’s student affairs office. We grant school trips for a maximum of one academic year at a time.  

A copy of your employment agreement is a valid attachment for your commuting application. We grant commute trips for the duration of the employment or for a maximum of two years at a time. 

If you later need an extension to the mobility support for your work or studies, please submit a new application with new certificates of your studies or employment to a mobility support social instructor in good time.  It is advisable to submit the application no later than 1 to 2 months before the end of your fixed-term service. 

If you need help in filling in the application, you can contact Counselling for People with Disabilities.  

See the contact information for Counselling for People with Disabilities 

Print out the mobility support application form after filling it in and sign it.    

Send or deliver the filled-in and signed application together with the required attachments to a service point in your residential area.    

See the contact information for mobility support social instructors and service points

You can also send your application and its attachments via secure email to Counselling for People with Disabilities.

How to send a secure email:

1. Go to https://securemail.hel.fi/(Link leads to external service)
2. Enter your email address in the ‘Lähettäjä’ (Sender) field and click ‘Jatka’ (Continue).
3. Log in to the service with your online banking credentials or mobile certificate.
4. Click ‘Jatka palveluun’ (Proceed to service).
5. ‘Vastaanottaja’ (Recipient): sotepe.vammaisneuvonta@hel.fi(Link opens default mail program)
6. Enter the subject of the message and the message itself.  
7. Add attachments if necessary. Remember to click ‘Liitä’ (Attach).
8. Send your message by clicking ‘Lähetä’ (Send). 

A mobility support social instructor will process your application within three months of its arrival. We will post the decision to your home address. 

If you receive a negative decision and are dissatisfied with it, you can appeal against it to the City of Helsinki Social Services and Health Care Committee. 

You can find the appeal instructions attached to the decision. They are also available on our website. 

Read the appeal instructions 

If you receive a positive decision, you will be provided with a payment card. The payment card for paying for travel will arrive in the post within two weeks.

If the card does not arrive within two weeks of receiving a positive decision, please contact a disability services office secretary. The office secretaries are available from Monday to Friday 8.15–16.00. For service in Finnish, please call +358 9 310 23100.(Link starts a phone call) For service in Swedish, please call +358 9 310 35154(Link starts a phone call) . 

You can order transport from Helsinki Transport Service (Helsingin Matkapalvelu). Your information and special needs have been provided to the customer service staff. 

See the contact information for Helsinki Transport Service(Link leads to external service)  

Before applying for informal care support with your loved one, read about it on our website. 

Go to the Informal Care Support page 

If you wish, you can assess your informal care situation in the Omaolo service.  

Assess your informal care situation in Omaolo (in Finnish)(Link leads to external service)  

Fill in the application form for informal care support. 

Download the application form for informal care support (PDF) 

The application must be accompanied by a medical statement C or another statement by a health care professional, which has been dated less than one year ago. The statement contains a doctor’s assessment of your state of health and functional capacity. 

Print out the filled in informal care support application and make sure to sign it! 

Send the filled-in and signed application together with the required attachments to a service point of Services for People with Disabilities in your residential area. 

See the contact information for the informal care social instructors and service points 

You can also send your application and its attachments via secure email to Counselling for People with Disabilities.

How to send a secure email:

1. Go to https://securemail.hel.fi/(Link leads to external service)
2. Enter your email address in the ‘Lähettäjä’ (Sender) field and click ‘Jatka’ (Continue).
3. Log in to the service with your online banking credentials or mobile certificate.
4. Click ‘Jatka palveluun’ (Proceed to service).
5. ‘Vastaanottaja’ (Recipient): sotepe.vammaisneuvonta@hel.fi(Link opens default mail program)
6. Enter the subject of the message and the message itself.  
7. Add attachments if necessary. Remember to click ‘Liitä’ (Attach).
8. Send your message by clicking ‘Lähetä’ (Send). 

After receiving the application for informal care support, a social instructor will contact you and visit your home to prepare a service plan together with you and the person you are caring for. 

The social instructor of informal care support makes a decision on the granting of informal care support. The decision will be posted to your home. 

If you receive a negative decision and are dissatisfied with it, you can appeal against it to the City of Helsinki Social Services and Health Care Committee. 

Read the appeal instructions 

If you are not yet a client of Services for People with Disabilities, read about the disability services in the Disability Services Guidebook and consider what kind of help or support you need.  

Download the Disability Services Guidebook (PDF) 

You can use a weekly schedule made available for assessing your needs for help. When you fill in the schedule for a week, it is easier for you to see which things you can manage on your own and which are difficult for you to manage on your own. You can fill in the schedule together with your loved ones.  

Download the weekly schedule for assessment of the need for help (PDF in Finnish) 

You can submit the disability service application form either electronically in the Maisa service or on paper. 

Using the Maisa service requires strong authentication. The disability service application can be found under Menu in section “Social Services”. 

Go to Maisa(Link leads to external service)  

Please note that you cannot send attachments through Maisa. Attachments must be sent separately by post.  

You can also download the disability service application form below and fill it in.  

Download the disability service application (PDF in Finnish)  

If necessary, you can also request the application from Counselling for People with Disabilities. You can also contact the counselling service if you need help in filling in the application. 

See the contact information for Counselling for People with Disabilities 

In the case of your first disability service application, you must attach medical statement B or C or another opinion by a health care professional, which has been dated less than one year ago and describes your functional capacity. Some of the services also require other expert statements. 

Send or deliver the filled-in and signed disability service application to a unit of Services for People with Disabilities in your area of residence. 

See the contact information for the social workers and service points 

You can also send your application and its attachments via secure email to Counselling for People with Disabilities.

How to send a secure email:

1. Go to https://securemail.hel.fi/(Link leads to external service)
2. Enter your email address in the ‘Lähettäjä’ (Sender) field and click ‘Jatka’ (Continue).
3. Log in to the service with your online banking credentials or mobile certificate.
4. Click ‘Jatka palveluun’ (Proceed to service).
5. ‘Vastaanottaja’ (Recipient): sotepe.vammaisneuvonta@hel.fi(Link opens default mail program)
6. Enter the subject of the message and the message itself.  
7. Add attachments if necessary. Remember to click ‘Liitä’ (Attach).
8. Send your message by clicking ‘Lähetä’ (Send). 

Within a week of receiving the application, you will be sent a notification of receipt of the application and a request for further clarifications, if necessary. At the same time, you will be sent the contact information of your designated social worker. They will contact you and assess your service needs together with you. 

Make an appointment with your social worker to prepare your service need assessment. 

Your application will take up to three months to process. The decision will be posted to your home address. 

If you have applied for several services in the same application, you may receive a negative decision for some and a positive decision for others. 

If you received a negative decision and are dissatisfied with it, you can appeal against it to the City of Helsinki Social Services and Health Care Committee. 

Read the appeal instructions