Counselling for people with disabilities

Counselling for People with Disabilities (in Finnish)

Phone number: +358 9 310 32889(Link starts a phone call)

• Mon, Wed and Fri 9.00–11.00
• Tue and Thu 9.00–11.00 and 12.00–14.00

Our callback service is available from Monday to Friday 7.00–18.00. We will call you back during the opening hours of Counselling for People with Disabilities and make two attempts to reach you.

Please note that you cannot send text messages to the phone number for Counselling for People with Disabilities.

Counselling for People with Disabilities (in Swedish)

Phone number: +358 9 310 35154(Link starts a phone call)

• Wed 9.00–11.00

Enquiries about travel cards and service vouchers (in Finnish)

Phone number: +358 9 310 23100(Link starts a phone call)

• Mon–Fri 8.15–16.00

Enquiries about travel cards and service vouchers (in Swedish)  

Phone number: +358 9 310 44817(Link starts a phone call)

• Mon–Fri 8.15–16.00 

sotepe.vammaisneuvonta@hel.fi  (Link opens default mail program)

If your email contains personal information, please use secure email.

How to send a secure email:

1. Go to https://securemail.hel.fi/(Link leads to external service)
2. Enter your email address in the ‘Lähettäjä’ (Sender) field and click ‘Jatka’ (Continue).
3. Log in to the service with your online banking credentials or mobile certificate.
4. Click ‘Jatka palveluun’ (Proceed to service).
5. ‘Vastaanottaja’ (Recipient): sotepe.vammaisneuvonta@hel.fi(Link opens default mail program)
6. Enter the subject of the message and the message itself.  
7. Add attachments if necessary. Remember to click ‘Liitä’ (Attach).
8. Send your message by clicking ‘Lähetä’ (Send). 

We offer advisory services without an appointment at:

Itäkatu Family Centre, Tallinnanaukio 1, 1st floor

• Wed 14.00–16.00

Check in with a building manager when you arrive. 
If you wish, you can also make an appointment by calling Counselling for People with Disabilities. 

You can authorise a trusted family member or friend to act on your behalf in Maisa in matters related to health and social services.

Under Maisa Menu, Manage Access -> Manage Proxy Access Rights, you can specify authorisations. In addition to the services of the City of Helsinki, the authorisations apply to the health care services of HUS.

• Full permissions: The person acting on your behalf has the same access to your account as you do. The person can for example see your diagnoses and medication details, send messages to professionals and make appointments.
• Read-only permissions: The person acting on your behalf has full access to view your information but cannot book appointments or send messages.
• Appointment booking and messages: The person acting on your behalf can book appointments and send messages on your behalf but cannot see, for example, your diagnoses or list of medications.

Proxy access granted in Maisa gives the authority to act on behalf of someone else only in Maisa. Any representation on behalf of another person conducted over the phone or at a health or social service facility mandates a written authorisation. For further details, kindly reach out to your respective health and social services unit.

Go to Maisa(Link leads to external service)

If you do not have a smartphone or you find e-services difficult to use, you can fill in this form, and take it to your health station, where a healthcare professional will record the information in the patient information system.

Power of attorney for acting on behalf of another person in Maisa (pdf)

You can authorise a trusted family member or friend to act on your behalf in health and social care at a service point or by phone. One power of attorney document can be used to authorise one person. A separate power of attorney is required for acting on behalf of another person in the electronic Maisa client portal.

The power of attorney can be turned in at a service point of the health care and social welfare services of the City of Helsinki or given to an employee of the Social Services, Health Care and Rescue Services Division when using a service.

Power of attorney for acting on behalf of another person in health care (pdf)

Power of attorney for acting on behalf of another person in social welfare