Our transport services are intended for Helsinki residents with a disability for whom using public transport is unreasonably difficult. We grant support for your commute to work or studies and travelling for errands and leisure activities. We do not grant support for health care-related trips, as Kela reimburses visits to doctors and examinations on the basis of health insurance.
You can apply for transport services by filling in the transport service application form. You need a medical certificate to accompany your application, in which your doctor has assessed your need for support.
Send your application to a transport service social instructor employed at a service point of Social Work for People with Disabilities in your area of residence.
We will assess your situation and decide on the service. If you receive a positive decision, you will receive a payment card, which allows you to travel, as a rule, in Helsinki and nearby municipalities by taxi. You only make a copayment for the trips.
You can ask about the payment cards and our services from our office secretaries Mon-Fri 8.15-16.00 by calling +358 9 310 23100.
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Telephone number for office secretaries
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Frequently asked questions about the transport services
Below are answers to frequently asked questions about the transport services. Click on the questions to read the related answers.
Our transport services are intended for Helsinki residents living with a disability who, due to a disability or illness, have unreasonably great difficulties in using public transport in the long term.
Transport support, on the other hand, is primarily intended for seniors who cannot use public transport due to a decline in their functional capacity. Transport support for seniors takes income and wealth into account, while the transport service for persons with disabilities does not.
Read more about transport support on the website of Senior Services
Apply for it with the transport service application form. You need to attach a doctor’s medical opinion and possible accounts of work or studies.
Yes, you can contact Counselling for People with Disabilities or a transport service social instructor in your area of residence by phone. If necessary, you can book an appointment with the transport service social instructor, in which case you can fill in the application together.
See the contact information for Counselling for People with Disabilities
See the contact information for the transport service social instructors
After a positive decision, we will compensate your trips to and from work or studies in accordance with the decision. In addition to this, we grant you one-way trips for running errands and enjoying leisure time.
No, you cannot. Kela reimburses your trips to see a doctor as well as examinations and treatments scheduled by a doctor on the basis of health insurance.
You can find out more about travel compensation on Kela’s website (Link leads to external service)
No, you cannot. As a rule, you must order all trips paid for with your payment card from Helsinki Transport Service’s customer service. The customer service has information about your personal special needs. The cars are also equipped to suit your needs.
See Helsinki Transport Service’s instructions for ordering trips (Link leads to external service)
Only in exceptional cases can you order a taxi from elsewhere or take one from a taxi rank.
If you need help getting from your home to the transport service vehicle and from the vehicle to your destination and back, the driver’s assistance is included in your transport service decision. Assistance provided by the driver means assistance in using a lift, taking the stairs or corridors and such.
If the transport service has been granted to you, you are also entitled to transport services elsewhere in Finland. You must apply for the right to travel well in advance from a transport service social instructor. Your application must indicate how long and where you will be staying and how long the trips will be.
The payment card cannot be used outside the Helsinki Transport Service area. Trips will be reimbursed against receipts that include the necessary information. A copayment will be deducted from the compensation amount.
The copayments of transport service trips change in accordance with changes in the prices of HSL’s corresponding tickets and always correspond to the valid price of HSL’s corresponding ticket.
