Mobility support is intended for Helsinki residents with a disability for whom using public transport is unreasonably difficult. The support we provide can be a transport service or other mobility support best suited to your situation.
We grant support for your commute to work or studies and travelling for errands and leisure activities. We do not grant support for health care-related trips, as Kela reimburses visits to doctors and examinations on the basis of health insurance.
You can apply for mobility support by filling in the mobility support application form. You need a medical certificate to accompany your application, in which your doctor has assessed your need for support.
Send your application to a service point of Social Work for People with Disabilities in your area of residence.
We will assess your situation and decide on the service. If you receive a positive decision for transport service, you will receive a payment card, which allows you to travel, as a rule, in Helsinki and nearby municipalities by taxi. You only make a copayment for the trips.
You can ask about the payment cards and our services from our office secretaries Mon-Fri 8.15-16.00 by calling +358 9 310 23100.
Frequently asked questions about mobility support
We have compiled answers to frequently asked questions about mobility support below. Click on the questions to see the answers.
Mobility support pursuant to the Act on Disability Services and Assistance is intended for Helsinki residents with disabilities who experience unreasonably great difficulties in using public transport services on a long-term basis due to a disability or illness.
Mobility support pursuant to the Social Welfare Act is primarily intended for older people who are unable to use public transport services due to a decline in functional capacity. The mobility support for older persons takes income and assets into account, while the mobility support for persons with disabilities does not.
Read more about transport support on the website of Senior Services
Apply for mobility support by using the mobility support application form. Liitteeksi tarvitset lääkärinlausunnon sekä mahdollisesti selvitykset työssäkäynnistäsi ja opiskelusta.
If necessary, you can schedule a meeting with Counselling for People with Disabilities or a mobility support social instructor in order to fill in the written application.
See the contact information for Counselling for People with Disabilities
See the contact information for mobility support social instructors
After a positive decision, we will compensate your trips to and from work or studies in accordance with the decision. In addition to this, we grant you one-way trips for running errands and enjoying leisure time. See the decision to confirm the amount of travel granted.
No, you cannot. No, you cannot. Kela provides reimbursement for your trips to healthcare services and rehabilitation.
You can find out more about travel compensation on Kela’s website (Link leads to external service)
No, you cannot. As a rule, you must order all trips paid for with your payment card from Helsinki Transport Service’s customer service. The customer service has information about your personal special needs. The cars are also equipped to suit your needs.
See Helsinki Transport Service’s instructions for ordering trips (Link leads to external service)
Only in exceptional cases can you order a taxi from elsewhere or take one from a taxi rank.
If you need help getting from your home to the transport service vehicle and from the vehicle to your destination and back, the driver’s assistance is included in your transport service decision. Assistance provided by the driver means assistance in using a lift, taking the stairs or corridors and such.
If the transport service has been granted to you, you are also entitled to transport services elsewhere in Finland. You must apply for the right to travel well in advance from a transport service social instructor. Your application must indicate how long and where you will be staying and how long the trips will be.
The payment card cannot be used outside the Helsinki Transport Service area. Trips will be reimbursed against receipts that include the necessary information. A copayment will be deducted from the compensation amount.
The copayments of transport service trips change in accordance with changes in the prices of HSL’s corresponding tickets and always correspond to the valid price of HSL’s corresponding ticket. We invoice clients for copayments on a monthly basis according to their actual amount of travel. Click the link below to read more about copayments and invoicing.
