You are entitled to the social services that you need, regardless of your nationality or reason for being in the country. We have focused our social welfare services for adult victims of human trafficking under Special Services for Immigrants. We work broadly on the different phenomena of exploitation, abuse and violence.
Together, we will assess your service needs and create a plan aimed at promoting and maintaining your and your family's wellbeing, safety and inclusion.
We will help you access any other services you may need and, when necessary, work together with other operators to provide you with the help you need.
You can contact us by phone or by visiting Kalasatama Health and Wellbeing Centre at Työpajankatu 14 A, 1st floor. You can contact us anonymously at first if you are unsure about your situation.
If you are concerned that someone else has been exploited and needs the help of social welfare, you can submit a notification of concern. You can find instructions for submitting a notification of concern at hel.fi/notification-of-concern.
If you are concerned about a minor being exploited or falling victim to human trafficking, please contact Child Welfare.
Use the online service
Submit a social care notification in Maisa
Call us
Telephone counselling for newcomers and victims of human trafficking
Telephone counselling for undocumented individuals
Services provided by the City
Centralised health care and social welfare services for undocumented individuals at Kalasatama Health and Wellbeing Centre.
Health care telephone service for undocumented patients (appointment booking, health advice).
- Call 09 310 53914(Link starts a phone call) . Available on weekdays 12:30–13:30.
Public health nurse walk-in service for undocumented patients Mon–Fri 8:30–9:30 at Kalasatama Health Station.
Social work helpline for undocumented individuals
- Call 09 310 23747(Link starts a phone call) . Available Mon–Fri 9:00–16:00.
You can also come to the information desk of Kalasatama Health and Wellbeing Centre without an appointment.
Go to the ‘Health care services for undocumented individuals’ page
Emergency social services assesses urgent needs for social services and receives child welfare notifications outside office hours. The need for emergency social services may arise from situations such as the unsafe living conditions of a child, worrying behaviour of a young person, violence in close relationships or at home, or concerns about the coping of an older or disabled person at home. The emergency social services that we provide include services such as accommodation and financial support.
- Call 0206 96006(Link starts a phone call) . Available every day around the clock.
Crisis emergency services helps in sudden, serious crisis situations, such as the sudden death of a loved one, a fire or another accident, being subjected to violence, or a serious injury or illness.
- Call 09 3104 4222(Link starts a phone call) . Available every day around the clock.
If a minor is a victim or suspected victim of human trafficking, the authority to contact is Child Welfare. The underage children of victims of human trafficking who have not themselves been trafficked may also be in need of special support.
There are different ways to file a child welfare notification. For more information, see the Child welfare notification page.
You can also file a child welfare notification or ask for assistance via the emergency child welfare number.
- Call +358 9 310 62040(Link starts a phone call) . The service is open on weekdays 8:15–16:00.
In the evenings and at weekends, if the case is urgent, you can file a child welfare notification by calling the emergency social services.
- Call +358 206 96006(Link starts a phone call) . The service is available every day around the clock.
Health stations
Your primary source of care in both urgent and long-term health problems is your local health station.
When you contact the health station, a nurse will assess your situation and refer you to the right professional if necessary. You can contact your health station online via Omaolo or Maisa, by calling or by visiting in person.
- Health stations are open Mon–Fri 8:00–16:00
Go to the contact information of health stations
Emergency services
Emergency services are open on weekdays after 16:00 and at weekends.
- Helsinki residents over the age of 16 are served by Malmi and Meilahti Emergency Departments.
- Emergency services for children under the age of 16 are available at the New Children’s Hospital.
- Psychiatric emergency services are provided by the Meilahti Emergency Department at Haartman Hospital.
Call 116117(Link starts a phone call)
Go to the page for urgent and emergency care
Emergency services during pregnancy and childbirth
During early pregnancy, emergency services are provided by the Women’s Hospital and the hospitals of Hyvinkää, Lohja and Porvoo, and during late pregnancy by the Women’s Hospital and the hospitals of Espoo, Hyvinkää, Lohja and Porvoo.
You can give birth at the Women’s Hospital and the hospitals of Espoo, Hyvinkää and Lohja.
Mental health services
If you need urgent treatment for a mental health problem, you should primarily complete a symptom assessment in the Omaolo service. Omaolo can provide you with instructions around the clock and puts you in touch with a professional if necessary.
Assess your symptoms (Omaolo)(Link leads to external service)
If you cannot complete a symptom assessment, contact your health station on a weekday between 8:00 and 16:00.
Go to the health stations page
At other times, call the Medical Helpline at 116 117 before going to the emergency department.
Call 116 117(Link starts a phone call)
Substance abuse services
Adult clients can book a mental health and substance abuse nurse’s appointment by contacting their local health station.
Emergencies:
In emergencies during office hours, you can contact the services by phone. The telephone service operator will assess the situation and refer you to the right service. Via the telephone service, you can also make an appointment and receive advice and guidance regarding substance abuse services.
- Call 09 310 42900(Link starts a phone call) . Available on weekdays 8:30–15:30.
If you have an urgent need for detoxification treatment or other urgent matters related to substance use, you can also visit the substance abuse services location without an appointment on weekdays between 8:30 and 15:30. The service is located at Kalasatama Health and Wellbeing Centre.
Go to the page for substance abuse services
Minors:
Youth Substance Abuse Service Pysäkki provides low-threshold services to young people aged 13–23 with severe substance abuse and addiction problems on weekdays at 9:00–15:00. Pysäkki is located in Herttoniemi.
Go to the page for Youth Substance Abuse Service Pysäkki
Birth control and sexual counselling
Advice and services related to birth control and the prevention of sexually transmitted diseases are primarily available at health stations, school and student health care and maternity clinics.
Centralised contraceptive counselling is available for specific situations related to contraception at Kalasatama and Vuosaari health and wellbeing centres.
- Call 09 310 45566(Link starts a phone call) . Open Mon–Thu 8:00–14:00 and Fri 8:00–12:00.
The services of maternity and child health clinics are intended for pregnant people and 0–6-year-old children and their families. Child health clinics monitor and promote the physical, mental and social growth and development of the child and provide support with parenting and relationship management.
Maternity clinics support the health and wellbeing of the pregnant parent, foetus and newborn and help the parents prepare for childbirth and parenthood.
Go to the page for maternity and child health clinics
The centralised maternity and child health clinic telephone service is available Mon–Fri 8:00–14:00, and the callback service is available 8:00–16:00.
Siirry neuvoloiden ajanvarauksen ja neuvonnan sivulle
Centralised maternity and child health clinic services for undocumented individuals and asylum seekers
The centralised maternity and child health clinic telephone service is available Mon–Fri 8:00–14:00, and the callback service is available 8:00–16:00.
Reception centre clients (asylum seekers, people seeking temporary protection), contact the client’s own reception centre. Health-related emergencies are handled by joint emergency departments.
The Seri Support Centre at Women's Hospital is a support unit for people over 16 years of age, regardless of gender, who have experienced sexual violence. It is a low-threshold service that you can seek out yourself, with relatives or under the guidance of a public authority within one month of your traumatic experience.
- Call 0407018446(Link starts a phone call) . Open around the clock.
Go to the Seri Support Centre page(Link leads to external service)
People under the age of 16 are received at the emergency department of the New Children’s Hospital.
Go to the page of the New Children’s Hospital(Link leads to external service)
When you have a designated social worker who you want to contact. Use the links below to find the contact details of the units and staff members.
- Over 30-year-olds: Go to the page for adult social work for over 30-year-olds
- 16–29-year-olds: Go to the page for adult social work for young people
Human trafficking may affect your unemployment benefits. Your designated specialist can give you advice and support with the common questions regarding finding a job and applying for education.
You can leave a contact request via TE Services’ general advisory service.
You can also contact Helsinki Employment Services’ advisory service.
- Call 09 310 36107(Link starts a phone call) . Open: Mon–Fri 9:00–15:00.
