Our housing counselling services are dedicated to assisting all Helsinki residents who are experiencing housing difficulties.
Whether you need guidance on applying for housing, finalising a rental agreement, or are seeking advice regarding rent payment challenges, we are here to help.
Visits by appointment only.
We also serve social welfare customers by phone based on postcode:
Postal code areas 00170-00200, 00240, 00550, tel. 09 310 21719
Postal code areas00100-00130, 00150, 00250, 00260, 00500-00530, 00570, tel. 09 310 34753 and 09 310 44012
Postal code areas00140, 00210, 00560, 00600, 00610, 00810, 00830, tel. 09 310 42992
Postal code areas00160, 00220, 000540, 00580, 00800, 00820, 00830, tel. 09 310 42993
Contact information
Finnish
P.O. Box 6420, 00099 City of Helsinki
Location
Työpajankatu 14 A,
00580
Helsinki
The route to the main entrance
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
The main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
In the facility
- The customer service point is on the entrance floor.
- The customer service point has directions to the different facilities and uses movement-guiding surface material.
- The doors in the customer service point stand out clearly. The glass doors have contrast markings.
- The waiting room of the customer service point has a queue number system and seats.
- The customer service point has a portable induction loop.
- The customer service point has a toilet marked as accessible on floor 1. One or both sides of the toilet seat lack a support rail.