From 24 September 2025 onwards, a common service number 09 310 44400 (weekdays from 8.15–4) will be introduced in the telephone services of regional adult social work, income counselling and social counselling. If you have already been assigned a personal worker, please call them directly.

Benefit handling counselling

Feel free to reach out to us for information and support regarding the application and payment process of supplementary and preventive social assistance, as well as the funeral grant.

We are here to assist you with inquiries about applying for income support provided by the city and its associated payments.

Our services are available over the phone in both Finnish and Swedish.

Call us

Benefit handling counselling in Finnish

Open Mon-Fri 09-12
Call charge: toll free

Benefit handling counselling in Swedish

The Swedish-language helpline works as a call-back service.

Open Mon-Fri 09-12
Call charge: toll free

Visit us

Exceptions in services

Benefit handling counsellings telephone service will be exceptionally closed in autumn 2025 as follows:

- 21.10.2025 from 9 to 10.30
- 7.11.2025 all day
- 18.11.2025 from 9 to 10.30
- 16.12.2025 from 9 to 10.30

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