Effects of digitalisation
City residents
More proactive and individualised services for residents and entrepreneurs that want them, in many cases without filling out a single form. Better prevention of health issues, with groups at risk pre-emptively invited to receive treatment. 24/7 availability of self-service digital services and support.
City employees and management
More time for in-person interactions, as routine tasks are automated. Better targeting of areas that show the greatest need for services. Management uses up-to-date situational assessments and forecasting models to support decision-making. Using data to forecast the effects of operations and target resources more precisely.
Businesses and entrepreneurs
Companies use Helsinki as a springboard for new business ideas and inventions. Enabling smart experiments in the urban environment and bringing different players together. Businesses and communities are a more seamless part of the city’s service production, utilising data and platforms provided by the city.
Visitors
Visitors and partners can also discover the city’s services virtually, giving them the opportunity to experience and be inspired by the development of Finland’s capital.