Helsinki has over 900 information systems and dozens of different networks. They do not work
seamlessly together and are difficult and expensive to maintain.
In tomorrow’s Helsinki, this jungle of systems and networks will have been cleared away. The fragmented infrastructure will be replaced by a unified and modern technological base as well as platforms that make it easier to refine new services.
The countless mass of websites and social media channels will also have been simplified and structured. Customers will be able to find services easily, without having to spend time surfing multiple City websites.
The City’s employees will have appropriate digital tools for their tasks and some work will be
automated. This will give employees more time to help customers.
