The Act on the Provision of Digital Services obliges the public sector to comply with the requirements of the European Union’s Accessibility Directive. Web Content Accessibility Guidelines (WCAG) is an international guideline for the accessibility of online content. By law, websites and applications must meet the WCAG 2.1 Level A and Level AA criteria.
Accessible digital services are easy to use for all users, including older people and people with various disabilities. When accessibility is taken into account, digital services can be used independently by as many people as possible.
Each of the City of Helsinki’s digital services has its own accessibility statement. The statement details how well the website or application meets accessibility requirements, and how to give accessibility feedback to the city or the supervisory authority.