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Disruptions and faults in water supply
The Helsinki Region Environmental Services Authority (HSY) is responsible for the water supply in Helsinki. HSY has a 24/7 fault reporting service that you can call to report faults, such as water pipe leakages, water supply disruptions and leaky water meters.
Power outages
The energy company Helen is responsible for the electricity supply in Helsinki. You can call Helen’s 24/7 fault reporting service regarding disruptions in the electricity supply.
Disruptions in district heating and cooling
The energy company Helen is responsible for the district heat supply in Helsinki. You can reach Helen’s fault reporting service for district heating 24/7.
Disruptions in gas supply
Auris Kaasunjakelu is responsible for the gas supply in Helsinki. You can report disruptions in supply 24/7.
Parking issues and faults related to streets and parks
Report deficiencies regarding streets or parks as well as parking problems using the feedback form or by contacting the Urban Environment Division’s customer service.
Disruptions in traffic lights
You can report faults in traffic lights in Helsinki to the fault reporting service of the Helsinki Metropolitan Area Traffic Control Centre around the clock. The Traffic Control Centre operates in connection with the Fintraffic Traffic Management Centre.
Disruptions in outdoor lighting
You can report a fault in outdoor lighting with the fault report form or by contacting the Urban Environment Division’s customer service.
Disruptions in public transport
Helsinki Region Transport (HSL) is responsible for the public transport in Helsinki. You can report disruptions in buses, trams, commuter trains and the Suomenlinna ferry to the HSL customer service.
Dangerous situations and safety
If you need urgent help because of a fire, accident, sudden illness or seizure, or a crime in progress, please call the emergency number 112.