Helsinki City Register Office receives documents addressed to the city and provides information on the processing of administrative matters.
Visiting address: Pohjoisesplanadi 11–13, 00170 Helsinki
Opening hours: Mon–Fri 9:00–15:00
Sat–Sun closed
On weekdays from 8:00–9:00 and 15:00–16:00 you can turn the documents in to the City Hall reception.
Telephone number:
+358 9 310 13700(Link starts a phone call)
Secure contact form for submitting confidential information (requires strong authentication)(Link leads to external service)
Secure email for submitting confidential information (no strong authentication required)(Link leads to external service)
Email address: helsinki.kirjaamo@hel.fi
Postal address: P.O. Box 10, 00099 City of Helsinki
Service languages: Finnish, Swedish, English
How to get here:
Show the route in the HSL Journey Planner(Link leads to external service)
Is the authority deciding on your matter the City of Helsinki or another authority?
Helsinki City Register Office or other Helsinki City advisory services cannot assist you if your matter falls under the jurisdiction of another authority. In such cases, please contact the relevant authority. You can find information about various public services on the suomi.fi website.
Information and services for citizens – Suomi.fi(Link leads to external service)
The route to the main entrance
- The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
- The route to the entrance is smooth and sufficiently wide and illuminated.
The main entrance
- The entrance stands out clearly and is illuminated. There is a canopy above the entrance.
- The doors connected to the entrance stand out clearly. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door is heavy or otherwise hard to open.
- The entrance has thresholds over 2 cm high.
- The foyer is cramped.
In the facility
- The customer service point is located on floor 1.
- Please ask a staff member to use the lift, as it cannot be used without a key.
- For moving around, there is a lift, which can hold a wheelchair; the door opens with an access control key. The floor numbers in the lift can be felt with fingers. The button for the exit floor stands out from the other buttons. (The minimum dimensions for an accessible lift are width 1.1 m and depth 1.4 m.)
- The doors in the customer service point are hard to perceive.
- The waiting room of the customer service point has no queue number system. The waiting room has chairs.