The City of Helsinki is renewing its services with a customer-centric approach and is developing and testing different solutions with the users of the individual services.
We seek to utilise data, new technology and artificial intelligence in ways that support the city's strategic goals and respond to changes in the operating environment.
We develop our operations in cooperation with various stakeholders. Example partners include the city's innovation company Forum Virium Helsinki, businesses, other cities and international collaborators. You can provide feedback on digital services via the city's online Feedback system.
Learn more about collaboration opportunities with the city
One way to collaborate with the City of Helsinki is to participate in the city's procurement and tendering processes, or in joint development projects and pilots.
This is the Helsinki of the future
Digital services make everyday life smoother. In all kinds of situations, services are easily accessible, straightforward and practical. Matters can be handled flexibly, regardless of time or location, meeting the needs of people everywhere.
Decisions are based on information. Decision-making and service development rely on the latest, up-to-date information. Data is used proactively, allowing the city to respond to changing needs without delay.
Responsible and human-centric. We use technology and artificial intelligence in an ethical, secure and transparent manner. The city provides the necessary data protection and accessibility, and ensures that our digital solutions promote general equality and wellbeing