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Accessibility statement

The accessibility statement indicates the ways in which this website adheres to the law in the provision of digital services. The party responsible for the online service is the City of Helsinki.

The accessibility statement indicates the ways in which this website adheres to the law in the provision of digital services. The party responsible for the online service is the City of Helsinki.

An update of the Hel.fi site is currently under way and will be completed over the course of 2021–2022.

This statement applies only to the renewed parts of the City of Helsinki main website Hel.fi. Separate accessibility statements have been prepared for services operating under separate domains and parts of the website not yet renewed.

This website fulfils the legal accessibility requirements in accordance with level AA of WCAG 2.1, with the exception of the following observed shortcomings.

Objective of the City of Helsinki

The City’s objective is to achieve the AA level or higher, as defined in the Web Content Accessibility Guidelines, regarding the City’s digital services.

State of the Hel.fi service’s accessibility

This website fulfils the legal accessibility requirements in accordance with level AA of WCAG 2.1, with the exception of the following observed shortcomings.

Non-accessible content, observed shortcomings

The content mentioned below does not meet all statutory accessibility requirements.

Navigating the website

  • The button for opening the navigation menu lacks an accessible name when the website is displayed in the reflow view. (WCAG 4.1.2 Name, Role, Value)
  • The navigation menus do not tell assistive technology which of the menu items correspond to the page currently open, even though this information is offered visually. (WCAG 1.3.1 Info and Relationships)
  • The accordion menu buttons used in the navigation menu do not tell assistive technology whether they are open or closed. (WCAG 4.1.2 Name, Role, Value)
  • In the reflow mode, there are several technical shortcomings in the navigation menu with regard to the use of the website with assistive technology or a keyboard. (WCAG 2.4.3 Focus Order, WCAG 4.1.2 Name, Role, Value)
  • There are links on the website lacking a note that they lead to an external service. (WCAG 3.2.4 Consistent Identification)

Location search

  • The location search function includes an element that is described to assistive technology as both a link and a button. (WCAG 3.2.4 Consistent Identification)
  • The results shown by the location search function feature images that only serve a decorative purpose but are either a) not hidden from assistive technology or b) not assigned a text alternative. (WCAG 1.1.1 Non-text Content)
  • The location search function’s results may display a ‘Show more’ button. Activating the button expands the results listed and causes the button to disappear, but the focus does not jump to the start of the new results correctly. (WCAG 2.4.3 Focus Order)
  • Performing a location search may cause a loading animation to be displayed if the search takes longer. Assistive technology is not informed that loading is in process and that the results have not yet been displayed. (WCAG 4.1.3 Status Messages)

Giving page-specific feedback

Keyboard focus can be moved to social media share buttons (email, Facebook, WhatsApp, Twitter) (when moving forwards on the page, one element at a time, with the tab key), but they cannot be activated with a keyboard. (WCAG 2.1.1 Keyboard)

Embedded maps

The service features embedded maps that are non-accessible. The plan is to hide the embedded maps from assistive technology in the future, as the information they provide is also available in an accessible form. (WCAG 1.4.3 Contrast (Minimum), WCAG 1.4.11 Non-text Contrast, WCAG 2.1.1 Keyboard, WCAG 4.1.2 Name, Role, Value)

Others

  • The link focus indicator may partly be displayed incorrectly when links have been grouped up. (WCAG 2.4.7 Focus Visible)
  • There are some contrast errors on the website. For example, there are instances of insufficient contrast between texts and the background. (1.4.3 Contrast (Minimum))
  • The website features content in English. For example, an accessible name may be conveyed to assistive technology in the wrong language. (WCAG 3.1.2 Language of Parts)
  • Some titles lack a technical title determination. (WCAG 1.3.1 Info and Relationships)
  • The website features icons that lack an accessible name. (WCAG 4.1.2 Name, Role, Value)
  • The website has visually marked sections that lack a technical structural determination. (WCAG 1.3.1 Info and Relationships)

Correcting shortcomings

Efforts are continuously being made to correct the shortcomings observed in accessibility. The list of accessibility shortcomings observed, as presented in this statement, will be updated as shortcomings are corrected.

Our services are being updated

A major update of the Hel.fi site is currently under way and will be completed in phases over the course of 2021–2022. During that period, parts of both the old and new sites will be in use. For the accesibility of the old site, see the the accesibility statement of the old Hel.fi.

The accessibility requirements do not apply to all content

The service contains videos that lack captions and audio descriptions. The law states that video content published before 23.9.2020 does not need to be rendered accessible or removed from the site retroactively (WCAG 1.2.2., WCAG 1.2.5).

The service includes maps that are not accessible to all users. The law does not require map content to be accessible, but essential guiding content must be provided as written text, for example.

Did you notice shortcomings in accessibility?

We are constantly striving to improve the accessibility of the online service. If you encounter issues that are not described on this page, please report them to us and we will do our best to rectify them.

You can provide feedback via this online form (www.hel.fi/feedback) or send e-mail to helsinki.palaute@hel.fi.

You can also use the feedback channel to request accessible information on the content of the Hel.fi website.

Requesting information in an accessible format

Mikäli käyttäjä kokee, etteivät saavutettavuuden vaatimukset kuitenkaan täyty, voi tästä tehdä ilmoituksen sähköpostilla helsinki.palaute@hel.fi tai palautelomakkeella www.hel.fi/palaute.

Accessibility control

The Regional State Administrative Agency for Southern Finland monitors compliance with the applicable accessibility requirements. If you are dissatisfied with a response or do not receive one within two weeks, you can submit your feedback to the Regional State Administrative Agency for Southern Finland.

Regional State Administrative Agency for Southern Finland,
Accessibility control unit

saavutettavuusvaatumukset.fi
saavutettavuus@avi.fi
Telephone exchange number 0295 016 000

The accessibility statement for the Hel.fi website is the responsibility of the communications content production unit of the Helsinki City Executive Office. This statement was prepared on 25.10.2021.