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Contact information for plot and permit matters

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Building Control Services

In Helsinki, all building permits are prepared and applied for via Lupapiste.

At Lupapiste, you can find general advice, make appointments, prepare a permit application and deliver documents. Start the preparations for your project by submitting a request for advice. When you receive a reply, you can, if necessary, make the request for advice into a permit application.

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  1. Log in to Lupapiste. Requires registration. 
  2. Select"Kysy neuvoa” (“Ask for advice") from the top-right corner. 
  3.  Enter the address or parcel number of the project. 
  4. Follow the instructions. Select the type of project you are starting.
  5. Finally, press “Kysy neuvoa”. 
  6. Write a short description of the project and your questions. 
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The experts have the following telephone service hours: 

  • Permit secretaries weekdays 10 a.m. to 12 noon.
    • General advice and guidance, matters relating to the security of initial rights   
  • Permit processors Mon and Thurs 10 a.m. to 12 noon.
    • Project authorisation and other permit issues   
  • Inspection engineers Mon 11 a.m. to 12 noon and Thurs 10,30 a.m. to 12 noon
    • Technical and structural issues and appointments for an initial meeting, presentation of specific plans and reviews
  • Master builders weekdays 9 a.m. to 12 noon.
    • Approval by a responsible supervisor
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Contact information of Building Control Services on the map

Contact building control services primarily via Lupapiste for all matters concerning permits. However, if you want to email or call during the telephone service hours, you can find the email addresses and phone numbers of experts in the area on the map. 

Open the map in a new window so you can search for the right area by street address. Or click on the right area on the map to find the contact details of experts in that area.  

Building Control Services Archives

Building Control Services Archives

Visiting address:

Työpajankatu 8 00580 Helsinki

Opening hours:
Open Mon-Tue 8.15-12, Wed-Fri 12-15
Archive phone service Mon-Thu 9-13, tel. 09 310 26301
arkisto@hel.fi
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Plot Services

Send enquiries and contact requests to the common email addresses of Plot Services:

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Send requests for documents, with the exception of individual copies of contracts relating to city land, by e-mail to  helsinki.kirjaamo@hel.fi.

 

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Send a request for a copy of the agreement to the following e-mail address maaomaisuus.kiinteistosihteerit@hel.fi.

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Contact information of Plot Services on the map

Please contact Plot Services in the first instance via the common emails above. However, if you want to email or call, you can find the contact information of experts in the area on the map. 

Open the map in a new window so you can search for the right area by street address. Or click on the right area on the map to find the contact details of experts in that area.  

City Survey Services

Order a staking-out or location inspection by sending an email to kymp.kami.asiakaspalvelu@hel.fi. If you want to place an order on the spot, please book an appointment with customer service in advance by calling 09 310 38064 or 09 310 31902.

Please include the following information with your order:

  • Address of the site
  • Building permit identification number
  • Real property unit identification number
  • Lupapiste identification number
  • Client name and contact information 

Please also include the following information with your order for invoicing purposes:

  • Payer's name (company name and contact person's name, for private orders the person's name is sufficient)
  • Payer's address 
  • Business ID or personal ID 
  • E-invoicing details, if e-invoicing is desired.  
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Send an email to kiinteistorekisteri@hel.fi or call 09 310 31942 (Mon– Fri 9–12).

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Send an email to kiinteistorekisteri@hel.fi or call 09 310 22111.

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Send an email to karttatilaukset@hel.fi or call 09 310 22111.

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Contact the Urban Environment Customer Service by sending an email to kymp.kami.asiakaspalvelu@hel.fi or calling 09 310 22111.

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Cabling Information Services

Cable Location Service

Visiting address:

Työpajankatu 8 00580 Helsinki

Opening hours:
Aukioloajat: - Mon-Tue 8:15am-noon - Wed-Fri noon-3pm - Sat - Closed - Sun - Closed
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Contact details for land use and control on the map

Land use and control services include matters relating to public areas such as events, land rental, street work notices and siting agreements.

Contact the experts in the area of your project. Contact details can be found by clicking on the correct area on the map. If you open the map in a new window, you can search for the correct area by street address. 

Urban Environment Division’s customer service

Kaupunkiympäristön toimitalo katutasosta kuvattuna.

Urban Environment Division, Customer Services

Visiting address:

Työpajankatu 8 00580 Helsinki

Opening hours:
Kaupunkiympäristön asiakaspalvelun aukioloajat: - Mon-Tue 8:15am-noon - Wed-Fri noon-3pm - Sat-Sun - Closed Date period: Dec. 6, 2022 - Closed
Please note that the earliest time you can get a shift number is 11.00 on Wednesday - Friday.
Our telephone service +358 931022111 is open Mon-Thu 8.15-16.00 and Fri 12.00-15.00.
After-hour notifications about dangerous street damage tel. +358 9 310 39310. (Please do not send feedback or questions related to winter maintenance or vehicle removal to this number.)
Our on-call Parking Enforcement service is available at tel. +358 9 310 70014, Mon-Thu 16.00-20.00, Fri 8.15-12.00 and 15.00-20.00, Sat 10.00-15.30, and Sun 11.00-17.00
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