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Urban Environment Division’s customer service at Työpajankatu 8 is exceptionally closed 10-31 January. Customers are mainly served online and by phone.
Urban Environment Division’s customer service to offer mostly remote service un…

Urban Environment Division, Customer Services

The City of Helsinki's Urban Environment Division is at your service in matters related to parking, streets and parks.
Service in Swedish
Kaupunkiympäristön toimitalo katutasosta kuvattuna.

COVID-19: See instructions for applying for a parking permit: https://www.hel.fi/helsinki/en/maps-and-transport/parking/parking

The City of Helsinki's Urban Environment Division is at your service in matters related to parking, streets and parks.

Please also contact us when you need services related to renting street and park areas, land surveys, map materials, and the archive services of Building Control Services.

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Contact information

Työpajankatu 8 00580 Helsinki

+358 9 310 22111
exceptionally closed 10-31 Jan 2022
Our telephone service is open Mon-Thu 8.15-16.00 and Fri 12.00-15.00.
Our on-call Parking Enforcement service is available at tel. +358 9 310 70014, Mon-Thu 16.00-20.00, Fri 8.15-12.00 and 15.00-20.00, Sat 10.00-15.30, and Sun 11.00-17.00
After-hour notifications about dangerous street damage tel. +358 9 310 39310. (Please do not send feedback or questions related to winter maintenance or vehicle removal to this number.)
P.O. Box 58231, 00099 City of Helsinki

Services

5 services

Business parking permit

Car storage service - Car Hotel

Parking control

Resident parking

The route to the main entrance

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
  • The passage has at least 4 steps with handrails on both sides.

The main entrance

  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.

In the facility

  • The customer service point is on the same floor as the entrance.
  • The customer service point has directions to the different facilities and uses movement-guiding surface material.
  • The doors in the customer service point stand out clearly. The glass doors have contrast markings.
  • The waiting room of the customer service point has a queue number system and seats.
  • The customer service point has a fixed induction loop.
  • The customer service point has an accessible toilet on floor 1.

The entrance "Accessible entrance at backyard"

  • The pick-up and drop-off area is located in the vicinity of the entrance, giving easy access to the pavement.
  • The route to the entrance is guided, smooth and sufficiently wide and illuminated and it uses movement-guiding surface material.
  • The entrance stands out clearly and is illuminated.
  • The doors connected to the entrance stand out clearly and the glass doors have contrast markings. Outside the door there is sufficient room for moving e.g. with a wheelchair. The door opens automatically with a motion sensor.
  • The customer service point is on the same floor as this entrance.
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