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Participate in city planning

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All Helsinki residents can participate in city planning. You can comment on all current plans or participate in resident events. 

Plans available for your comment

You can comment on these detailed, traffic and other plans right now. Each plan has an information section with directions for submitting your comment.

Planning-related resident events

How to participate in virtual events

View the instructions on how you can participate online in resident events held by the City of Helsinki.  

What equipment do you need? 

To join a Teams meeting, you need the following technology: 

  • Internet access  

  • A computer, smartphone or tablet 

  • A web browser, or alternatively a Microsoft Teams app 

We recommend using a computer to participate, because the pictures will be clearer and the chat easier to use. 

Participating on a computer 

On a computer, an easy way to participate is via a web browser. Supported browsers for participating in a Teams meeting are Google Chrome, Mozilla Firefox and Microsoft Edge. 

Alternatively, you can participate with the Teams app. If you don’t already have Teams on your computer, download it from the Microsoft Store.  

Participating with a phone 

If using a mobile phone, the best way to participate is with the Microsoft Teams app. If your phone doesn’t already have the Teams app, download it first from your phone’s app store. 

 Logging in to a Teams meeting 

The login link, made specifically for the meeting, will direct you to the window for logging in to a Teams meeting. 

You will see options to log in with either the Teams app or a web browser. You can choose either method for logging in (also see the instructions above). 

Turn off the microphone and camera when you log in 

Before you join the Teams meeting, turn off your camera and microphone. They are turned off when there is a slash across the camera and microphone icons. 

However, please make sure that your computer’s sound is on. The screenshot below shows you what your settings should look like when you join a meeting. 

The ‘Join Now’ button will take you to the meeting. 

How can I ask questions and comment? 

In an online event, you can ask your questions by typing them on the Teams meeting discussion board.  The chat becomes visible when you click on the speech bubble chat symbol. 

Some the events also have time reserved for oral questions. Remember to turn on your microphone when it’s your turn to ask a question. The microphone is turned on by clicking on the microphone symbol, which removes the slash. The event organiser will provide more detailed instructions at the beginning of the event. 

The chat becomes visible when you click on the speech bubble chat symbol at the top of the screen. There is also a microphone symbol at the top. Clicking on it will turn on your microphone (no slash) and turn it off (a slash over the microphone).

Sometimes the event organizer will conduct brief online surveys. The surveys are easier to respond to if you also use a smartphone or tablet in addition to the computer. 

What do I do if I can’t access the event? 

If you’re disconnected from the online event, join again by clicking the participation link. 

If you can’t access the meeting at all, you can watch a video of it afterwards. Most of our events are recorded. 

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How an online event proceeds 
  • An online event consists of presentations that proceed according to the programme. 

  • You can attend the event for the entire evening, or a part of it.  

  • You can comment on the presentations and ask questions in the Teams Live event chat. You can also just watch the presentations and follow the discussion. 

  • The event language is Finnish. You can also ask questions in the chat in Swedish or English. 

How to participate in an event – technical instructions 

You will need the following to participate in a live event: 

  • Internet access  

  • A computer, smartphone or tablet 

  • A web browser, or alternatively a Microsoft Teams app 

We recommend using a computer to participate, because the pictures will be clearer and the chat easier to use.  

Participating on a computer 

On a computer, an easy way to participate is via a web browser. The supported browsers for participating in a Teams Live broadcast are Google Chrome, Mozilla Firefox and Microsoft Edge. 

Alternatively, you can participate with the Teams app. If you don’t already have Teams on your computer, download it from the Microsoft Store.  

Participating with a phone 

If using a mobile phone, you can participate with the Microsoft Teams app. If your phone doesn’t already have the Teams app, download it first from your phone’s app store.  

Logging in to a Teams Live event  

The login link, created specifically for the event, will take you to the login window for the Teams Live event. 

You will see options to log in with either the Teams app or a web browser. You can choose either method for logging in (also see the instructions above).  

What the buttons mean: 

  • Download the Windows app: takes you to the app store, where you can download the Teams app 

  • Watch online instead: opens the Teams Live event on your browser 

  • Do you already have the Teams app? ‘Open it now’: opens the Teams app, if already installed on your device.  

An example of the login window on a computer. 
An example of the login window on a computer. 
You can join anonymously or log in from a browser 

Selecting ‘Watch online instead’ will open a window where you can join anonymously or log in to your Microsoft account first. 

Do I have to turn off my microphone? 

Participants in a Teams Live event can’t use their microphones, so, you don’t need to turn off your microphone. 

You can type questions and comments into the chat in the questions section. 

Why can’t I hear the sound? 

If you can’t hear the sound, check your computer’s settings to make sure that the sound is on.   

How can I ask questions and comment? 

You can ask questions using the chat in the questions section of a Teams Live event. More detailed instructions are provided at the beginning of the event. Sometimes the event organizer will conduct brief online surveys. The surveys are easier to respond to if you also use a smartphone or tablet in addition to the computer. 

What do I do if I can’t access the event? 

If you’re disconnected from the online event, join again by clicking the participation link. 

If you can’t access the meeting at all, you can watch a video of it afterwards. Most of our events are recorded. 

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Kaupunkiympäristön toimitalo katutasosta kuvattuna.

Urban Environment Division, Customer Services

Visiting address:

Työpajankatu 8 00580 Helsinki

Opening hours:
Kaupunkiympäristön asiakaspalvelun aukioloajat: - Mon-Tue 8.15-12.00 - Wed-Fri 12.00-15.00 - Sat-Sun - Closed
Please note that the earliest time you can get a shift number is 11.00 on Wednesday - Friday.
Our telephone service +358 931022111 is open Mon-Thu 8.15-16.00 and Fri 12.00-15.00.
After-hour notifications about dangerous street damage tel. +358 9 310 39310. (Please do not send feedback or questions related to winter maintenance or vehicle removal to this number.)
Our on-call Parking Enforcement service is available at tel. +358 9 310 70014, Mon-Thu 16.00-20.00, Fri 8.15-12.00 and 15.00-20.00, Sat 10.00-15.30, and Sun 11.00-17.00
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