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Vehicle removal

The City of Helsinki must sometimes ask residents to move their vehicles in order to make way for street cleaning, street construction work or events. Some vehicles are towed when their owners do not voluntarily move them, others are removed because they are parked illegally.

We post signs in areas that need to be emptied well ahead of time, telling the vehicle owners there when they should move their vehicles elsewhere. You can also opt to receive street cleaning alerts by text message or follow the Puhdistussuunnitelmat (planned street cleaning) website (in Finnish only).

Subscribe to receive street cleaning alerts by text message

The street cleaning alert is based on your street name or postal code. If you subscribe to the service, you will receive a text message at 16.00 on the day before street cleaning on your street is set to begin.

Costs

The street cleaning alert service provided by the City of Helsinki is a free service. There is only one charge of 16 cents when you join the service, and a second 16-cent charge if you chose to stop using the service.

Additional information

Follow these steps:

Send the following text message to the number 16130: the word 'viestit', followed by the postal codes of the districts and/or the streets you would like to receive street cleaning alerts about. Remember to separate items on your list with spaces.

For example, if you would like to receive street cleaning information on the entire Lauttasaari district, as well as the streets of Museokatu and Töölönkatu, send this text message:

viestit 00200 00210 museokatu töölönkatu

When you would like to stop using the service, send the following text message to 16130:

viestit sulje

The text message service is meant to be informative. The signs we post urging vehicle owners to move their parked vehicles are legally considered fair warning.

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Where has my car been taken?

If city maintenance has towed your car and you can't find it, you can discover where it has been taken by calling the Urban Environment Division's customer service, the police or by using the city's text message service established for this purpose. In most situations, we either move the vehicle to the other side of the street or a nearby street, or tow it to the Helsinki Vehicle Removal Centre.

Costs

The price of a text message to the service is 4.7 cents.

Additional information

To find a towed vehicle by text message, follow these steps:

Send a text message that reads 'AS (space) license plate number, example: AS ABC-123' to +358 40 8481 857. You will receive a reply with the location of the towed car.

Additional links

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Claim for rectification of a decision on the reimbursement of vehicle removal costs

If you think that the reimbursement decision you have received regarding vehicle removal is unfounded, you can submit a claim for rectification.

Submit a claim for rectification soon after being notified of the decision. You must submit the claim no later than 30 days of being notified. You do not have to pay the vehicle removal costs while your claim is being processed.

You can submit the claim via the city's e-services or deliver it to Urban Environment Division's customer service by post, by email or in person.

The claim for rectification must be made in writing, and it must include:

- your name (owner or holder of the vehicle, or with a power of attorney) and address
- the license plate number of the vehicle in question
- the number on the reimbursement decision, and
- your bank account number.

Attach any documents you wish to submit to the claim before you send it.

Processing time

It will take us roughly 1-4 months to process your claim.

Additional information

After processing your claim, we will destroy any attachments you have sent that concern your state of health or financial situation, for example.

Additional links

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E-services

Submit a claim for rectification

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Costs of vehicle removal

The vehicle’s owner or holder is responsible for paying vehicle removal costs (päivitä). The reimbursement decision is sent by post. 

How can I get back a vehicle placed in storage?

You can get your vehicle back from storage once you have paid the vehicle removal and storage costs (linkki). If the vehicle has been placed in storage because of at least five unpaid parking fines that are considered legally valid, you must also pay the fines. 

If you do not pick up your vehicle within 60 days of being notified of the vehicle being towed, the vehicle will be transferred to the city’s ownership. We notify vehicle owners of the vehicles that have been towed by post. If we do not know who the vehicle’s owner is, we will publish a notice about the removal on the city’s website (In Finnish). The list of public notices can also be viewed at the Urban Environment Division’s customer service point and Helsinki Vehicle Removal Centre.

Was your car damaged while being towed?

You can claim damages by sending a damage claim (PDF, In Finnish) to the City Register Office. Contact the damage claim team with any questions at kymp.korvausasiat@hel.fi, tel. +358 9 310 40 708 (Mon–Thu 10.00–14.00).

Is it time to scrap your car?

You can bring your car to any Finnish Car Recycling location to be scrapped. The company dismantles vehicles according to environmental requirements. Scrapping the car does not cost you anything. 

Find the Finnish Car Recycling location nearest you 

 

Service points

2 service points
Kaupunkiympäristön toimitalo katutasosta kuvattuna.

Urban Environment Division, Customer Services

Työpajankatu 8 00580 Helsinki

Service in Swedish
See opening hours and contact details
Ajoneuvojen siirtokeskus sijaitsee Tattarisuolla osoitteessa Autotallintie 22.

Vehicle removal center

Autotallintie 22 00770 Helsinki

Service in Swedish
See opening hours and contact details