Resident parking

Do not log in to the Parking Permits service

Please note that if you log in to the Parking Permits online service after changing your address, your permit will expire at the end of that day if you have not provided your new address to Customer Services before that. 

Inform Customer Services of your new address

Please inform Customer Services of your new address once it has been updated in the Population Information System of the Digital and Population Data Services Agency. We will update your new address and parking zone in your permit details.

Contact details for the Urban Environment Division’s Customer Services

Customer Services’ email address:  kymp.pysakointitunnus@hel.fi(Link opens default mail program)  

Check your information in the Finnish Population Information System (Link leads to external service)

If the price of the permit changes

If the price of the permit increases due to your move, you can park for the rest of the current month at the old price. After that, you will pay the higher price. If you have paid for future months in advance, you will need to pay the difference between the old and new price.

If the price decreases, we will refund the difference between the old and new price for any full months paid in advance.

Update the licence plate number of your new vehicle either in the Parking Permits service or with Customer Services, depending on the type of the permit. 

Update your licence plate number in the Parking Permits service

If you change your vehicle, you will need to update your resident parking permit with the licence plate number of your new vehicle before you can use the permit with your new vehicle.

You can update your licence plate number in the Parking Permits service if you are registered as the owner or holder of the new vehicle in Traficom’s Transport Register.

The change will take effect as soon as you have updated the information.

Update your licence plate number in the Parking Permits service(Link leads to external service)

Check your information in the Transport Register(Link leads to external service)

When do I have to submit my licence plate number to Customer Services?

You need to submit the new licence plate number to the Urban Environment Division’s Customer Services if the vehicle associated with the permit is

• a rental vehicle
• a vehicle registered abroad
• a shared vehicle

or if you have

• a foreign driving licence
• an Åland driving licence.

We will process your notification in approximately two working days. You will receive a message when the change has been updated and you can use your permit with the new vehicle.

Contact details for the Urban Environment Division’s Customer Services

Customer Services’ email address:  kymp.pysakointitunnus@hel.fi(Link opens default mail program)  

If the price of the permit changes

If the price of the permit increases due to the change of vehicle, you can park for the rest of the current month at the old price. After that, you will pay the higher price. If you have paid for future months in advance, you will need to pay the difference between the old and new price.

If the price decreases, we will refund the difference between the old and new price for any full months paid in advance.

How to apply for a resident parking permit for a rental vehicle

1. Use the online form below to apply for the permit.
2. Attach the rental agreement of the vehicle and a copy of your driving licence.

To apply for a permit, you must be designated as the renter or driver of the vehicle under the rental agreement. The vehicle must be rented from a company that operates in the rental car industry.

We will process your application within two working days. You will receive an email with instructions on how to claim your permit. We will delete the appendices you send us after 12 months.

Apply for a resident parking permit for a rental vehicle (in Finnish)(Link leads to external service)

Extending the permit

• If your permit is still valid, extend its validity in the Parking Permits online service.
• If your permit has expired, apply for a new permit by filling out the online form.

Extend the validity of a valid permit in the Parking Permits service(Link leads to external service)

Apply for a new permit by filling out the online form (in Finnish)(Link leads to external service)

Terminating the permit

Terminate your permit in the Parking Permits service(Link leads to external service)

If you wish, you can also handle any matters related to your permit by contacting the Urban Environment Division’s Customer Services.  

Customer Services’ email address:  kymp.pysakointitunnus@hel.fi(Link opens default mail program)

A permit for a courtesy vehicle for up to two weeks

You can add the details of the courtesy vehicle to your permit yourself in the Parking Permits service.

You may add a courtesy vehicle to your permit up to twice a year and for a maximum of two weeks at a time.

Add the details of your courtesy vehicle in the Parking Permits service (Link leads to external service)  

A permit for a courtesy vehicle for longer than two weeks

If you need a permit for a courtesy vehicle for more than two weeks or more than twice a year, please send us a free-form certificate from the garage or the rental agreement of the courtesy vehicle by email to  kymp.pysakointitunnus@hel.fi(Link opens default mail program) .

Once you have sent the email, please call our Customer Services (tel.  09 310 22111(Link starts a phone call) ), and we will add the courtesy vehicle to your permit.

The processing time for emails is approximately two working days.  

Note!

The permit is not valid for your regular car while it has been transferred to a courtesy vehicle. 

If the vehicle has more than one owner or holder, you can get a shared resident parking permit. A shared permit allows you to park in all the resident parking zones in which the owners or holders of the shared car live.

You cannot have a shared permit and a personal resident parking permit at the same time. Your name can only be included in one shared permit.

The price of a shared permit is the total price of all of the areas marked on the permit.

To purchase, extend or terminate a shared permit, you must visit the Urban Environment Division’s Customer Services. You can also report a change of address or licence plate number by phone or email.

Contact details for the Urban Environment Division’s Customer Services

Customer Services’ email address:  kymp.pysakointitunnus@hel.fi(Link opens default mail program)

How to apply for a permit for a vehicle registered abroad or in Åland

1. Use the online form below to apply for the resident parking permit.
2. Attach the vehicle registration certificate and a copy of your driving licence to your application.  

We will process your application within two working days. You will receive an email with instructions on how to claim your permit. We will delete the appendices you send us after 12 months.  

Apply for a resident parking permit for a vehicle registered abroad or in Åland (in Finnish)(Link leads to external service)

Extending the validity of the permit

• If your permit is still valid, extend its validity in the Parking Permits online service.
• If your permit has expired, apply for a new permit by filling out the online form.

Extend the validity of a valid permit in the Parking Permits service(Link leads to external service)

Apply for a new permit by filling out the online form (in Finnish)(Link leads to external service)  

Terminating the permit

Terminate your permit in the Parking Permits service(Link leads to external service)

If you wish, you can also handle any matters related to your resident parking permit by contacting the Urban Environment Division’s Customer Services. 

Customer Services’ email address:  kymp.pysakointitunnus@hel.fi(Link opens default mail program)

Applying for a permit

If you have a foreign or Åland driving licence, use the online form below to apply for the resident parking permit. Attach a copy of your driving licence in your application.  

We will process your application within two working days. You will receive an email with instructions on how to claim your permit. We will delete the appendices you send us after 12 months.

Apply for a resident parking permit (in Finnish)(Link leads to external service)

Extending the validity of the permit  

• If your permit is still valid, extend its validity in the Parking Permits online service.
• If your permit has expired, apply for a new permit by filling out the online form.

Extend the validity of a valid permit in the Parking Permits service(Link leads to external service)

Apply for a new permit by filling out the online form (in Finnish)(Link leads to external service)

Terminating the permit

Terminate your permit in the Parking Permits service(Link leads to external service)

If you wish, you can also handle any matters related to your resident parking permit by contacting the Urban Environment Division’s Customer Services.

Customer Services’ email address:  kymp.pysakointitunnus@hel.fi(Link opens default mail program)  

Payment methods in the Parking Permits online service

• Online banking payment
• Debit cards
• MasterCard and Visa credit cards

Payment methods at the Urban Environment Division’s Customer Services

• Cash
• Debit cards
• MasterCard and Visa credit cards

You cannot pay online or at Customer Services with Diners Club or American Express cards. 

You can update your payment card details under ‘Update payment card details’. You will not receive a separate confirmation message for successfully changing your payment card.

Check your online bank to make sure that you have set sufficient payment limits for your payment card and have enabled online payments. Please remember to activate your new card in accordance with your bank’s instructions. 

You will receive a receipt in your email after purchasing a resident parking permit.

If you need a receipt afterwards, you can request one from the City’s Financial Management Services by emailing  tuki.checkout@hel.fi(Link opens default mail program) .

You can buy a permit for 1–12 months or choose recurring payments. If you choose recurring payments, we will charge you a monthly fee each month until you terminate the permit or your right to the permit ends, due to you moving, for example. The permit becomes valid as soon as you have paid for it. 

The validity of a fixed-term permit ends automatically at the end of the payment period. You will receive an email notification before your permit expires.

You can pay for an extension up to two weeks in advance. If you extend the validity of your permit, the new period will start as soon as the previous one ends. 

The validity of a fixed-term permit ends automatically at the end of the payment period.  

You can also terminate the permit in the middle of a payment period and choose whether the validity will expire immediately or at the end of the current period. We will refund the money for any full months paid for a fixed-term permit.

Terminate your permit in the Parking Permits service or by notifying the Urban Environment Division’s Customer Services by email or by visiting in person.

You can terminate a shared permit by visiting the Urban Environment Division’s Customer Services or by having all permit holders send an email.

Terminate your permit in the Parking Permits service(Link leads to external service)

Contact details for the Urban Environment Division’s Customer Services

Customer Services’ email address:  kymp.pysakointitunnus@hel.fi(Link opens default mail program)

You can buy permits for two vehicles. The price of a second permit is one and a half times that of the first.

If you have a permit with recurring payments, you must first cancel its subscription. Then you can buy permits for two vehicles.

You can terminate your permit and purchase the new permits in the Parking Permits service or at the Urban Environment Division’s Customer Services.

Buy or terminate a permit in the Parking Permits service(Link leads to external service)

Contact details for the Urban Environment Division’s Customer Services

Customer Services’ email address:  kymp.pysakointitunnus@hel.fi(Link opens default mail program)  

If you have a non-disclosure agreement for personal safety reasons, handle matters related to the resident parking permit at the Urban Environment Division's customer service desk. Be prepared to provide your address details at the customer service, for example by logging into the population information system on your phone. 

The designated parking areas are marked with an additional panel placed below the parking sign with the text ‘Ei koske P-tunnuksella’ followed by the letter of the zone in question (A–P).

The letter indicates which zone’s permit allows parking in these spaces.  

The example images show the additional panels for zones L and C.