Requesting a review of a fixed-rate fee
You have the right to request a correction for invoices related to fixed-rate health and social services fees if you believe the invoice is incorrect. Note, however, that a correction cannot be granted for a health care fixed-rate fee on the grounds that paying the fee would endanger your means of subsistence.
For income-related client fees, a correction can only be requested for the client fee decision. It is not possible to request a correction for the invoice of an income-related client fee.
Examples of health care fixed-rate fees include hospital care day fees, outpatient clinic fees, dental care fees, and rehabilitation and therapy fees.
Examples of social service fixed-rate fees include fees for daytime activities, transport services, and short-term housing services.
Before requesting a correction, make sure that your invoice concerns a fixed-rate fee. Income-related fees are not fixed-rate fees.
You can also request a correction for a fee charged for an unused service. If you want to dispute a fee for an unused service, you must complete a separate form. See the section Request a correction for a fee charged for a missed appointment.
How to submit a request for a review of a fixed-rate fee
A request for correction of an invoice for a fixed-rate fee must be made in writing within 30 days of receiving the invoice.
The request can be a free-format letter that includes
- the reasons why you are requesting a change to the invoice and how you want the invoice corrected
- invoice details (invoice number, recipient’s first and last name)
- a copy of the invoice, if possible
- your contact information.
Send the request for correction to the Individual Matters Committee of the Social, Health and Rescue Committee using one of the following methods:
- Using an electronic form for sending confidential information (requires strong authentication, in Finnish)(Link leads to external service)
- Using a secure email for sending confidential information (no strong authentication required)(Link leads to external service)
- Using unsecured email for public matters(Link opens default mail program)
- By postal mail to the address Helsingin kaupungin kirjaamo, sosiaali-, terveys- ja pelastustoimi, PL 10, 00099 Helsingin kaupunki.
You can also submit the request for correction in person at the City of Helsinki Registry at City Hall, address Pohjoisesplanadi 11–13, Helsinki 00170.
The registry is open on weekdays 9.00–15.00. On weekdays 8.15–9.00 and 15.00–16.00 you can leave documents at the City Hall lobby service.
Requesting a correction for an income-related client fee decision
For income-related client fees, a correction can only be requested for the client fee decision. It is not possible to request a correction for the invoice of an income-related client fee.
You received instructions for requesting a correction along with the decision. If you have questions about the client fee decision you received, you should primarily contact the decision maker. Contact details are included in the decision.
Do you have questions about your invoice?
Please contact Financial Management Services (Talpa) if
- you would like to request more time to pay your invoice
-
you have questions about the payment cap
-
you have received an invoice for a missed appointment, but you believe the invoice is unjustified or you had an acceptable reason for missing your appointment
-
there is something unclear about your invoice.
You can contact Financial Management Services via the e-service at talpa.hel.fi/en(Link leads to external service). Log in to the service with your online banking credentials or mobile certificate.
The customer service of the Financial Management Services is also available on +358 (0)9 310 25300(Link starts a phone call) on weekdays 9.00–15.00.
