Requesting a correction for a flat-rate fee
You have the right to request a correction for invoices related to flat-rate health and social services fees if you believe the invoice is incorrect. Note, however, that a correction cannot be granted for a health care flat-rate fee on the grounds that paying the fee would endanger your means of subsistence.
For income-related client fees, a correction can only be requested for the client fee decision. It is not possible to request a correction for the invoice of an income-related client fee.
Examples of health care flat-rate fees include hospital care day fees, outpatient clinic fees, dental care fees, and rehabilitation and therapy fees.
Examples of social service flat-rate fees include fees for daytime activities, transport services, and short-term housing services.
Before requesting a correction, make sure that your invoice concerns a flat-rate fee. Income-related fees are not flat-rate fees.
You can also request a correction for a fee charged for an unused service. If you want to dispute a fee for an unused service, you must complete a separate form. See the section Request a correction for a fee charged for a missed appointment.
How to submit a request for correction of a flat-rate fee
A request for correction of an invoice for a flat-rate fee must be made in writing within 30 days of receiving the invoice.
The request can be a free-format letter that includes
- the reasons why you are requesting a correction/change to the invoice and how you want the invoice corrected
- invoice details (invoice number, recipient’s first and last name)
- a copy of the invoice, if possible
- your contact information.
Send the request for correction to the Individual Matters Committee of the Social, Health and Rescue Committee using one of the following methods:
- Using an electronic form for sending confidential information (requires strong authentication, in Finnish)(Link leads to external service)
- Using a secure email for sending confidential information (no strong authentication required)(Link leads to external service)
- Using unsecured email for public matters(Link opens default mail program)
- By postal mail to the address Helsingin kaupungin kirjaamo, sosiaali-, terveys- ja pelastustoimi, PL 10, 00099 Helsingin kaupunki.
You can also submit the request for correction in person at the City of Helsinki Registry at City Hall, address Pohjoisesplanadi 11–13, Helsinki 00170.
The registry is open on weekdays 9.00–15.00. On weekdays 8.15–9.00 and 15.00–16.00 you can leave documents at the City Hall lobby service.
Requesting a correction for an income-related client fee decision
For income-related client fees, a correction can only be requested for the client fee decision. It is not possible to request a correction for the invoice of an income-related client fee.
You received instructions for requesting a correction along with the decision. If you have questions about the client fee decision you received, you should primarily contact the decision maker. Contact details are included in the decision.
Do you have questions about your invoice?
Contact the City of Helsinki Financial Administration Services (talpa), if
- there is an error on your invoice, such as incorrect care times
- you want to postpone the invoice due date
- you want to make a payment plan for the invoice
- you have questions about the maximum client fee
- you received an invoice for a missed appointment and believe the invoice is incorrect or you have an acceptable reason for missing the appointment
- there is any uncertainty on your invoice (e.g., an incorrect payment reminder).
You can contact the Financial Administration Services by calling +358 9 310 25300(Link starts a phone call) or by sending an email to talpa.asiakaspalvelu@hel.fi(Link opens default mail program) . You can also contact the Financial Administration Services via the service portal at talpa.hel.fi(Link leads to external service) . Log in to the service using online banking credentials or a mobile certificate.
Dental care invoices
For inquiries regarding oral health care invoices, you can call +358 9 310 44110(Link starts a phone call) on weekdays 10.00–12.00. From this number, you can get more information about the procedures performed during your treatment and their billing.
