This section applies to situations where you need to temporarily interrupt one of the following services:
- long-term 24-hour service housing
- long-term institutional care
- long-term institutional care
- continuous and regular home care
- communal and supported housing
If you interrupt the service yourself, for example due to a holiday, or if the service is interrupted for a reason attributable to you, a fee is charged for a maximum of the first five days of your absence. If you are absent for the entire month, no client fee is charged.
| Duration of absence | Effect on the client fee |
|---|---|
| 1–5 days | absence does not affect the client fee |
| more than five days but less than a month | fee is charged for the first five days |
| entire month | no fee is charged |
- Example: You go on holiday on 1.8 and return on 7.8. The client fee is charged for the first five days starting from the departure date (1.8.–.5.8.). The following days until your return are free of charge.
If the service is interrupted due to a reason caused by the wellbeing area or if the client has to enter short-term institutional care, no client fee is charged for the period of absence, not even for the day of entry to or exit from institutional care.
- Example: You are admitted to a hospital on 1.8 and return on 7.8. No client fee is charged for the period 1.8.–7.8. Billing of the client fee resumes from the following day, 8.8.
Housing costs, such as rent for 24-hour service housing, are not included in the client fee, so an interruption does not affect them and their collection does not stop during your absence.
You do not need to interrupt support services or daytime activities separately, as billing for these services is based on actual use.
Monthly fees for safety services, however, cannot be temporarily suspended you must terminate the service separately.
During interruptions in home care (hospital stay/holiday/short-term care), the safety phone wristband/button or GPS tracker remains at home.
Please note that if you are a home care client and your home care interruption lasts more than three months, your service will be terminated.
If you move from one care place to another or change services, the client fee for the service that ends is discontinued from the termination date. Overlapping client fees are not charged. This applies to both city-owned facilities and purchased service units.
The client fee also ends on the client’s date of death. Rent payments end according to the notice period of the tenancy agreement. In city-owned buildings, it may be possible for rent payments to end earlier if a new resident moves into the apartment during the previous tenant’s notice period and pays rent.
