Some of the social and healthcare services of the City of Helsinki are subject to a fee. There are two types of fees:
- Fixed-sum fees are the same amount for everyone. One example of a fixed-sum fee is the outpatient clinic fee charged for a doctor’s appointment.
- Income-based fees depend on your ability to pay. They are based on you and your spouse’s combined income. We charge income-based fees for services such as long-term assisted living or regularly provided home care.
The payment cap (also referred to as the ‘payment ceiling’) is the maximum amount that can be charged annually per person for public social services and healthcare. The invoice sent to you will specify whether the fee in question counts towards your payment cap. Monitoring the payment cap to see when it is exceeded is your responsibility.
Frequently asked questions about the payment cap
Did you receive an invoice from the City?
Do you want to change the due date or notify a change of address? Do you have any questions about your social and health services invoice or the payment cap?
You can contact Talpa (Financial Management Services) via e-services, which you can access by logging in using strong authentication, even on your mobile device. You can also act on behalf of a company or another person if you have authorisation.
Contact Talpa(Link to external service)(Link leads to external service)
Please have your invoice number or customer number at hand to make using the service smoother. You can find these on your invoice.
You can also use the e-service to manage invoices on behalf of another person or organisation if you are authorised to do so. Instructions: How to use Talpa's e-service (PDF in Finnish)
The Financial Management Services customer service number tel. +358 9 310 25300 (Click link to dial) (Link starts a phone call) is available Monday to Friday from 9.00 to 15.00. See possible exceptions on the Talpa website at taloushallintopalvelu.hel.fi/en/ (Link to external service)(Link leads to external service)
You should also check out the Talbot chatbot at the bottom of the page for answers to frequently asked questions about invoicing. You can also reach a customer service representative via the chatbot before 15.00 on Monday to Friday.
Please contact invoicing customer service in matters concerning:
- deferrals of the due date of invoices sent by the City
- payment plans
- account and address changes
- invoicing of the statutory client fees for social services and healthcare (content in Finnish)
- social and health care services' payment cap matters
- payments to the City’s accounts receivables, returning excess payments to the customers
- the collection of the receivables of the City of Helsinki’s divisions and public enterprises, debt adjustment
- matters related to the processing and payment of purchase invoices sent to the City.