Income-related fees are based on the client’s ability to pay. The ability to pay is calculated from your income or the combined income of you and your spouse, after statutory deductions. To determine an income-related client fee, we need information about your income and expenses. You can provide the income statement either via an electronic form or a paper form (the paper form must be printed and mailed). Links to the forms are provided further down on the page.
If your income, expenses or household size change, notify us immediately at Client Fee Decisions and Expert Support (see Who to contact regarding client fee matters > Decisions, fee reductions and waivers, and certain fees for purchased services and support services). Changes in income will be taken into account from the date the change occurred. This also applies to income received retroactively.
Either gross or net income is taken into account when determining the client fee
Income-related client fees can be based on either gross or net income, meaning that either gross income (income before taxes) or net income (income after taxes) is considered when determining the client fee. Income-related client fees are divided into fees based on gross income and fees based on net income.
Client fees based on gross income include
- client fee for continuous and regular home care (regular home care)
- client fee for communal housing
- client fee for supported housing
You can also fill in and print the income statement form yourself and send it by post to the address provided on the form.
Income statement form, client fees based on gross income (pdf)
Client fees based on net income include
- client fee for long-term 24-hour service housing
- client fee for long-term institutional care in health and social services
- client fee for temporary housing
- client fee for long-term family care and institutional care for persons with disabilities
- client fee for long-term psychiatric outpatient care (Aurora and Eltsu units)
- client fee for family care
You can also fill in and print the income statement form yourself and send it by post to the address provided on the form.
Income statement form, client fees based on net income (pdf)
Who to contact regarding client fee matters?
If your matter concerns client fee billing or payment cap matters, or invoice due dates, please contact the Financial Management Services (Talpa) via the e-service. You log in to the service with strong authentication.
Go to Talpa’s e-service(Link leads to external service)
Talpa’s client service number tel. +358 9 310 25300(Link starts a phone call) , on weekdays at 9.00–15.00.
If your matter concerns client fee decisions, fee reductions or waivers, client fees for short-term realised service periods in purchased services, or fees for realised meal and shopping services, please contact the Client Fee Decisions and Expert Support of the Social Services, Health Care and Rescue Services Division.
Client fees service number tel. +358 9 310 44610 (Link starts a phone call) , on weekdays at 9.00–11.00 (call-back service).
Contact us electronically(Link leads to external service)
Postal address: PO Box 6032, 00099 City of Helsinki
Email: sotepe.asiakasmaksut@hel.fi(Link opens default mail program)
