For clients aged 18 or over, we charge a fee of EUR 60.60 for missed appointments or appointments cancelled at short noticeshort‑notice unless there is an acceptable reason for the cancellation. The fee is also charged for remote appointments.
If you do not attend your booked appointment, you will receive an invoice for the unused appointment time.
Appointments must be cancelled at least 24 hours before the scheduled time for the health care services listed below. For missed appointments or appointments cancelled at short notice, we charge a penalty fee of EUR 60.60 unless there is an acceptable reason for the cancellation. An acceptable reason includes, for example, sudden illness. The penalty fee is charged only from clients aged 18 and over.
The penalty fee is charged for the following health care services and their remote appointments:
- doctor’s and nurse’s appointments
- appointments with a physiotherapist, occupational therapist or other health care professional
- appointments with a dentist, dental hygienist or dental assistant
- outpatient visit in specialised health care
- school and student health care appointment
- an appointment reserved by the city for agreed follow-up care or examination
Request a review of the fee charged for a missed appointment
You will not be charged for a missed appointment if charging the fee would be unreasonable or if there is an acceptable reason for the missed appointment.
No fee will be charged if you have not been informed about the fee for missed appointments or have not been provided instructions for cancelling the time or location.
If you wish to dispute a fee charged for missed appointment, please contact Financial Administration Services (Talpa).
