Dental care

On this site

We provide emergency dental care for adults on weekdays at the Oral and Dental Centre and Kalasatama Dental Clinic.

We perform dental check-ups based on the person’s individual care needs. Read more about dental check-ups for children and young people, adults, first-time parents, and the elderly.

Children and young people's dental care

We provide children and young people with dental care free of charge, up until the age of 18.

Orthodontic treatment

We specialise in orthodontic treatment for severe cases of malocclusion, addressing misalignments or incorrect positioning of teeth and jaw.

Dental clinics

We provide dental and oral health care services at 27 dental clinics across the city.

Service voucher

You can use a service voucher to pay for services by private service providers.

Coming for a dental check-up?

Book an appointment by calling our customer service line. During the call, we will assess your treatment needs and urgency.

If you cannot attend your appointment, cancel or reschedule it via Maisa or by calling our client service line. Cancel or reschedule your appointment at least 24 hours before your appointment to avoid a penalty fee.

We utilise a call-back system, so if we are unable to respond immediately, kindly leave us a call-back request Mon–Thu 7.00–16.00 and Fri 7.00–15.00, and we will get in touch with you. Once you've submitted a call-back request, you don't need to contact us in any other way. One call-back request is enough. We will call you back from a City of Helsinki service number beginning with +358 (0) 9 310 .

Our customer service line operates Mon–Thu 7.00–18.00 and Fri 7.00–15.00. We answer cancellation calls and call back throughout the opening hours.

Call +358 (0)9 310 51 400(Link starts a phone call)

Cancellation appointments for those with a booking

If appointments become available with the professional you have already booked, you may receive an automatic text message about a cancellation slot, allowing you to access care sooner.

Do you need to reschedule or cancel your booked appointment?

If you cannot attend the appointment, reschedule your appointment.
If you no longer need the appointment, cancel it.

Cancel or reschedule your appointment at least 24 hours in advance to avoid a penalty fee. This also allows us to offer the appointment to those in need and improve our services.Thank you for your cooperation!

A penalty fee is charged for unused appointments that have not been cancelled.

You can reschedule or cancel your appointment in Maisa or by calling our customer service line, tel. +358 9 310 51 400, Mon-Thu 7.00-18.00, Fri 7.00-15.00. You can also take care of your appointment matters at the dental clinic.

Go to Maisa(Link leads to external service)

Call our customer service line +358 9 310 51 400(Link starts a phone call)

Do you need advice or have questions?

You can receive guidance on dental and oral health issues or ask about dental care services through the joint chat for health and social services. If needed, you can chat with a client service representative on weekdays from 8.00-15.00.

Please note that appointments cannot be booked via the chat.

Dental or oral symptom or trauma? Fill out the oral health symptom checker

You can fill out the oral health symptom checker on the Omaolo website wherever and whenever. After filling out the symptom checker, you will be given reliable instructions for treating your ailment.

When necessary, you can use the symptom checker to get in touch with a dental care professional during weekdays and a referral to the emergency clinic in the evenings and at weekends.

Go to Omaolo(Link leads to external service)

Dental care services

How much does the dental care cost?

The dental care is free of charge for those under the age of 18.

We will charge a visiting fee for every visit to the dentist. In addition to the visiting fee, you will have to pay care-specific client fees. We also charge the dental laboratory's dental technology expenses as well as material expenses related to implant treatment.

A fee of €56.70 will be charged for unused and uncancelled appointments for persons over 18 years of age. Cancel or reschedule your appointment at least 24 hours before your appointment to avoid a penalty fee.

How to apply for a cancellation of the penalty fee for an unused dental care appointment

A penalty fee is charged for unused appointments that have not been cancelled. The fee is EUR 56.70. The fee can be charged when the person is 18 years old or older. Cancel or reschedule your appointment via Maisa or by calling our client service line at least 24 hours before your appointment to avoid a penalty fee.

No penalty fee shall be charged if charging the fee is unreasonable, or if there is an acceptable reason for why the appointment was not cancelled.

There will also be no penalty fee if we have not notified you of the fees for unused appointments and we have not given instructions on how to cancel the appointment.

If you want to dispute the penalty fee you've received, follow the instructions below to apply for cancellation.

When applying for cancellation, follow these steps

Fill in the form Cancelling a fee for an unused dental care appointment that was not cancelled (pdf, in Finnish / Swedish) The form opens in a new window.
Send the form via secure email.

Submit form(Link leads to external service)

You can also send the form by post to: Suun terveydenhuolto / Asiakkuustiimi PO Box 6452, 00099 City of Helsinki

If the decision is positive, you will receive a credit note, which will be sent to your home. You will be notified of a negative decision by letter.

You can also find this page at hel.fi/dentalcare.