A penalty fee is charged for unused appointments that have not been cancelled. The fee is EUR 56.70. The fee can be charged when the person is 18 years old or older.
No penalty fee shall be charged if charging the fee is unreasonable, or if there is an acceptable reason for why the appointment was not cancelled.
There will also be no penalty fee if we have not notified you of the fees for unused appointments and we have not given instructions on how to cancel the appointment.
If you want to dispute the penalty fee you've received, follow the instructions below to apply for cancellation.
When applying for cancellation, follow these steps
Submit form(Link leads to external service)
- You can also send the form by post to: Suun terveydenhuolto / Asiakkuustiimi PO Box 6452, 00099 City of Helsinki
If the decision is positive, you will receive a credit note, which will be sent to your home. You will be notified of a negative decision by letter.