Social and Patient Ombudsman

You can contact a Social and Patient Ombudsman for advice if you or someone close to you has been mistreated in healthcare or social welfare or if you want information about your rights.

The Social and Patient Ombudsmen play a vital role in safeguarding the rights of clients and patients, ensuring their concerns are heard and addressed. The Ombudsmen also offer valuable guidance on the proper procedures for raising objections, filing complaints, and reporting instances of patient injury. Importantly, the Social and Patient Ombudsmen remain impartial, refraining from making judgments on medical treatments or personnel actions.

When you reach out to a Social and Patient Ombudsman, you will usually receive a reply within one to three weekdays. The services provided by the Social and Patient Ombudsmen are entirely free of charge.

Additionally, it's important to be aware that the Hospital District of Helsinki and Uusimaa (HUS), as well as private healthcare service providers, each maintain their own distinct Patient Ombudsmen, ensuring comprehensive coverage and support across the healthcare landscape.