Social and Patient Ombudsman
The Social and Patient Ombudsmen are responsible for advocating for the rights of clients and patients. The Ombudsmen also provide advice on preparing and submitting objections, complaints, and notices of patient injury. A Social and Patient Ombudsman is an impartial party who does not make decisions or express a view on medical care or the actions of personnel.
When you contact a Social and Patient Ombudsman, you will usually receive a reply within one to three weekdays. The Social Welfare and Patient Ombudsmen's service is free of charge.
Please note that the Hospital District of Helsinki and Uusimaa (HUS) and private healthcare service providers have their own Patient Ombudsmen.
Social and patient ombudsmen's phone service
mobile call charge / local network charge
Contact Social and Patient Ombudsmen
When should I contact a Social and Patient Ombudsman?
You can contact a Social Welfare and Patient Ombudsman if:
- you are dissatisfied with a service, care or treatment you have received
- you would like to receive more information about your rights when it comes to social services and healthcare.
A Social Welfare and Patient Ombudsman can provide you with advice if you are considering submitting an objection or complaint. Family members and friends of the person concerned can also contact an Ombudsman.