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Social and Patient Ombudsman

You can contact a Social and Patient Ombudsman for advice if you or your family member or friend has been mistreated by healthcare or social services or if you would like to receive information on your rights.

The Social and Patient Ombudsmen are responsible for advocating for the rights of clients and patients. The Ombudsmen also provide advice on preparing and submitting objections, complaints, and notices of patient injury. A Social and Patient Ombudsman is an impartial party who does not make decisions or express a view on medical care or the actions of personnel.

When you contact a Social and Patient Ombudsman, you will usually receive a reply within one to three weekdays. The Social Welfare and Patient Ombudsmen's service is free of charge.

Please note that the Hospital District of Helsinki and Uusimaa (HUS) and private healthcare service providers have their own Patient Ombudsmen.