Social and Patient Ombudsmen
Jenni Hannukainen, Sari Herlevi and Teija Tanska
sosiaali.potilasasiamies@hel.fi
Service
tel. +358 9 310 43355 Mon–Thu 9–11
Social and Patient Ombudsman
You can contact a Social and Patient Ombudsman for advice if you or your family member or friend has been mistreated by healthcare or social services or if you would like to receive information on your rights.
The Social and Patient Ombudsmen are responsible for advocating for the rights of clients and patients. The Ombudsmen also provide advice on preparing and submitting objections, complaints, and notices of patient injury. A Social and Patient Ombudsman is an impartial party who does not make decisions or express a view on medical care or the actions of personnel.
When you contact a Social and Patient Ombudsman, you will usually receive a reply within one to three weekdays. The Social Welfare and Patient Ombudsmen's service is free of charge.
Please note that the Hospital District of Helsinki and Uusimaa (HUS) and private healthcare service providers have their own Patient Ombudsmen.
Telephone
Social and patient ombudsmen's phone service
Open Mon-Thu 09-11
Call charge:
mobile call charge / local network charge
E-services
Encrypted email
Requires authentication
Open every day around the clock
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Send a message
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E-services
Contact Social and Patient Ombudsmen
Open every day around the clock
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Submit contact request
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When should I contact a Social and Patient Ombudsman?
You can contact a Social Welfare and Patient Ombudsman if:
- you are dissatisfied with a service, care or treatment you have received
- you would like to receive more information about your rights when it comes to social services and healthcare.
A Social Welfare and Patient Ombudsman can provide you with advice if you are considering submitting an objection or complaint. Family members and friends of the person concerned can also contact an Ombudsman.
Contact information