Contact us about street maintenance

Find the right contact channel and provide feedback about the streets in Helsinki. See the frequently asked questions for answers to many questions.

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Ask questions or give feedback about streets 

You can use the feedback form to report faults or problems concerning the streets of Helsinki. 

Give feedback about streets(Link leads to external service)

Report faulty traffic lights 

You can report faults in traffic lights in Helsinki to the fault reporting service of the Helsinki Metropolitan Area Traffic Control Centre around the clock. The Traffic Control Centre operates in connection with the Fintraffic Traffic Management Centre. 

Call +358 9 310 37555 (24/7)(Link starts a phone call)

Report faulty outdoor lighting 

Did you notice a fault in outdoor lighting? Tell us about it: 

Fill in the fault report form for outdoor lighting(Link leads to external service)

Frequently asked questions about street maintenance

Find the answers to frequently asked questions, sorted by topic. 

The practices for seeking compensation for damage vary between different divisions of the City of Helsinki. You can also ask about compensation for damage via the city’s feedback form. We will refer you to the right expert.

Feedback(Link leads to external service)

Kaupunkiympäristön toimitalo katutasosta kuvattuna.

Urban Environment Division, Customer Services

Visiting address:
Työpajankatu 8, 00580 Helsinki
Opening hours:

Valid for the time being:
- Mon 12.00-15.00
- Tue-Wed 8.30-12.00
- Thu-Fri 12.00-15.00
- Sat-Sun - Closed

Our telephone service +358 931022111 is open Mon-Thu 8.30-16.00 and Fri 12.00-15.00.

Please note that the earliest time you can get a shift number is 11.00 on Mondays, Thursdays and Fridays.
At the Building Control Services Archives, customers are received on Fridays by appointment.

After-hour notifications about dangerous street damage tel. +358 9 310 39310. (Please do not send feedback or questions related to winter maintenance or vehicle removal to this number.)

Our on-call Parking Enforcement service is available at tel. +358 9 310 70014, Mon-Thu 16.00-20.00, Fri 8.15-12.00 and 15.00-20.00, Sat 10.00-15.30, and Sun 11.00-17.00

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