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Education Division contact information

Postal address: PL 51300, 00099 Helsingin kaupunki.   
Street address: Töysänkatu 2 D. 
Switchboard: +358 9 310 8600 (Mon–Fri 8–16).

The Education Division’s contact information, feedback and customer service.

On this page

Education Division’s advisory services

The Education Division’s advisory services can answer your questions about early childhood education and care, daycare centres, family daycare, playgrounds, comprehensive schools, general upper secondary schools and vocational education and training.

The telephone service is open Mon–Fri 10.00–12.00 and 13.00–15.00 on +358 9 310 44986 . You can also visit the Education Division offices in the Helsinki district of Vallila at the street address Töysänkatu 2 D in person on Tuesdays and Thursdays. If you would like to visit the offices for personal advice on another weekday, please call the telephone service and make an appointment.

Customer service is closed on Friday 27th of January. You can email your enquiry at koulutusneuvonta@hel.fi . 

You can also contact the Education Division’s advisory services by email at koulutusneuvonta@hel.fi if you have questions. 

Do not include any personal information, such as personal identity codes in your email.

You can request to have an interpreter help you if you are not able to converse in Finnish or English. The Education Division can arrange for an interpreter for a phone consultation or a consultation in person. Interpretation services are available in many languages, such as Arabic, Chinese, Swahili, Thai and Russian.

You can leave traditional post in the letter box next to the front door at Töysänkatu 2 or give it to the lobby attendant.

Service guidance for early childhood and pre-primary education

Service guidance for early childhood and pre-primary education can give you advice and guidance regarding applying for early childhood and pre-primary education. Send email to varepalveluohjaus@hel.fi or call +358 9 310 80488 . Read more about the service guidance.

English and bilingual services

We help you with any questions about English or bilingual education services, and early childhood education and pre-primary education in different languages. Get in touch by email or telephone. You can also or book an appointment by email. 

eduguidance@hel.fi 
Tel. +358 9 310 76965

We speak Finnish and English.
 

E-services support and guidance for the Asti online service

The City of Helsinki’s e-services support also provides guidance on applying for a place in early childhood or pre-primary education via the Asti online service. For data security reasons, the e-services support will not receive any information about the caller, application or applicant.
Tel. +358 9 310 88800 (Mon–Fri 8.00–18.00)

Adult education centres

Admissions Office of Helsinki Vocational College and Adult Institute (Stadin AO)

Tel. +358 9 310 89318 
Website of the Admissions Office of Helsinki Vocational College and Adult Institute.

Media contacts

The City of Helsinki’s divisions and public enterprises are responsible for communications concerning their services and decision-making.

Division contact persons for media enquiries.

Archives

tel. +358 9 310 86346, +358 9 310 86638  
email: arkisto.kasvatusjakoulutus@hel.fi    
To order copies of certificates of basic education and general upper secondary education, please see City of Helsinki E-services.

Registrar's Office

The Registrar's Office operates at Helsinki City Hall in the Helsinki district of Kruununhaka, at the street address Pohjoisesplanadi 11–13.

The Registrar´s Office.

Phone numbers

Use the numerot.hel.fi service to find the phone numbers of the telephone exchanges of the City of Helsinki’s divisions and the phone numbers of key units. The service also includes the phone numbers of some City of Helsinki employees, but each city division decides for itself how many phone numbers are available.

Numerot.hel.fi.

Email addresses

Our staff members’ email addresses are in the format firstname.lastname@hel.fi .