The matters of the city and its residents are handled in a committed, reliable and responsible manner throughout our organisation. We work together across administrative categories and divisions towards the city’s common goals. We are proud to carry out our tasks well.
Our work is open and straightforward. It should be smooth and easy to handle matters with the city. We are improving our responsiveness and customer service. Questions and contact requests are answered without delay. Minor problems that are easy to address are quickly resolved.
We do not do everything ourselves. We work in cooperation with the third sector, businesses and residents of the city. We have an open mind and positive attitude when it comes to new ideas. We help residents and businesses find solutions to their problems. Helsinki supports success.
In Helsinki, everyone is free to live their life in their own authentic way. Equality, non-discrimination and the promotion of human rights are key values. Helsinki is a city where different lifestyles and opinions can coexist in harmony. Helsinki shares in the important celebrations of its residents and respects different cultures. We intervene in racism and discrimination and promote an equal and fair city, where it is possible for everyone to live a good life. We systematically intervene in discrimination against minorities and our staff is trained to actively respond to it.
Helsinki is a bilingual city. Bilingualism is a living part of Helsinki’s identity and one of our city’s strengths. It boosts Helsinki’s competitiveness and distinctiveness and deepens our connections with the other Nordic countries and their capitals. We will ensure that quality and comprehensive services are available in both Finnish and Swedish.
It is important that matters can also be handled in Helsinki in the English language. We are acknowledging the city’s increasingly diverse language communities in our services and strengthening the possibility to handle city-related matters in other languages, as necessary. We are utilising multilingual services and communications to reach out to and include different residents of the city, while also promoting the use of clear and easy-to-understand language in our services and communications.
We rely on research data in the development of our operations, and we also conduct research ourselves. We work in collaboration with local universities and the Urban Policy Council, among others, to improve and develop our work.
We stay current. Digitalisation and the use of artificial intelligence (AI) are an integral part of a modern city and its operations and services. AI is revolutionising the way our society, education and work functions. The city will assess the potential of AI and put it into practice in the development of its services and processes. The city will also closely monitor the impact of AI on education. Helsinki is a pioneer in the development and implementation of the ethical use of AI.
We are proud to be a part of building the world’s best life in Helsinki.