We will simplify information transfer between the home and early childhood education by concentrating communications to the Edlevo e-service . We will be moving to Edlevo step-by-step in 2025.
In the future, you can use Edlevo to do the following
- Report day-to-day care times for your child
- Report absences and vacations for your child
- Edit your contact information
- Report alternate pick-up persons for your child
- Send messages to daycare centre staff
- Book discussion sessions
- Read early childhood education notices
- Apply for and enrol in early childhood education, pre-primary education and playground clubs
- Provide income information for client fees
- Read service and payment decisions
The provision of income information and applying to clubs will be moved to Edlevo in June 2025. Notices will be launched in Edlevo in autumn 2025. Parents and guardians will be notified of other features closer to their introduction.
Going forward, payment and other decisions concerning early childhood education and pre-primary education will be provided in Edlevo, as well. These include decisions on special and intensified support and clubs. The service will also provide you with access to any previous decisions issued since 2013.
You can update your contact details in Edlevo. After you have updated your contact details, they will be made available to early childhood education and pre-primary education staff.
Notifications from Edlevo will come from the address noreply.vakapalvelu(at)hel.fi.
If you run into any problems using the service, you can contact Palvelukeskus Helsinki’s e-services support, tel. +358 (0)9 310 27196).
We encourage all guardians to start using Edlevo as soon as possible.
Edlevo user instructions
Downloading the app and signing in to the browser version
Sign in to the e-service via the Edlevo mobile app or on your browser at www,hel.fi/vakapalvelu(Link leads to external service) . You can download the app from Google Play(Link leads to external service) or the App Store.(Link leads to external service) Sign in to the service securely by using suomi.fi e-Identification.
By signing in to the e-service, you give consent for the e-service and for the electronic announcement of decisions. Alternatively, you can use paper-based services. To open PDF files on a mobile device, you will need a PDF reader application.
Main page
The main menu (three horizontal lines) can be found in the top right corner of the main page. You can access the e-service through the main menu.
The Edlevo e-service is available in English, Finnish and Swedish. The mobile app automatically uses your device’s operating language. The browser version allows you to change the language after signing in. First click on the main menu and then click on the ‘asetukset’ (settings) button to change the language.
There is a breadcrumb trail in the upper left corner of the screen. You can use the breadcrumbs to choose the page to which you wish to return to. To return to the previous view, click the return arrow under the breadcrumb trail in the upper left corner.
Control
Click the ‘Ohje’ (help) button to find instructions for the application's various functions.
To sign out of the app, click sign out. If you sign out, the session ends immediately. The next time you use the app, you will need to sign in again with your personal online banking credentials. If you do not sign out, the session will remain active for 28 days.