Standard operating procedures of the Social Services and Health Care Division

The standard operating procedures of the Social Services and Health Care Division are guidelines for customer service. They are available in Finnish only.

Enquiries

Please send any general enquiries about instructions to the Social Services and Health Care Division’s general email address: sotepe.sosiaalijaterveys@hel.fi(Link opens default mail program) .

For data security reasons, please do not send any enquiries concerning your personal matters or containing the customer’s personal data to the general email address. If you would like to discuss your personal matters, contact the employee responsible for your case or a service provider directly. Please also do so if you have any questions about the scope, quality, implementation or content of a service.

If your enquiry concerns a service invoice or the grounds of a decision on client fees, contact the contact person or unit mentioned in the invoice or decision.