The Urban Environment Division’s customer service is closed on 9 September

The Urban Environment Division’s customer service point at Työpajankatu 8 is closed on Wednesday 9 September due to a staff training day. The telephone service is also closed.

You can contact us via the feedback website. Urgent parking control requests concerning vehicles that are hindering traffic can be submitted by calling the number 09 310 70014. We will resume normal service on Thursday 10 September.

Urban Environment Division's customer service

General advice on matters relating to Urban Environment Division.

Please get in touch if you have any questions about matters such as
- parking and parking permits
- streets and parks
- matters relating to construction or the archive of the Building Control Services
- town planning
- orders for City Survey Services.

We are here to help you by phone, via our feedback service or in person.

We aim to respond to feedback within a week, but it may take longer during busy periods.

We would prefer you to submit defect notifications via the feedback service's 'report a problem' form, with the location details included.

Urban Environment Division's customer service

We are here to help you with matters related to parking, construction, streets and parks. We provide services by telephone and at our location in Kalasatama.

Links

Use the online service

Feedback form

Feedback form

Call us

The Urban Environment Division's customer service telephone counselling

Open Mon-Thu 08:30-16, Fri 12-15
Call charge: standard telephone charges apply
Call +358 9 310 22 111

Service point

People in the customer service premises of the Urban Environment Division.

Urban Environment Division, Customer Services

Address: Työpajankatu 8, 00580 Helsinki