Any invoices submitted with deficient or erroneous entries will be returned to the sender. In these cases, we cannot be held liable for any payment delays that this may cause. The invoices must always meet the requirements of the Value Added Tax Act on invoice entries. More information is available on the Finnish Tax Administration’s website.
Furthermore, please note the following instructions when submitting an invoice:
As the invoicing party, you must always include our order number, which is provided in the top right corner of our order form, in the invoice. In Finvoice e-invoices, our order number must be entered in the data element <OrderIdentifier> (please note the City of Helsinki’s own order number).
We request that your sales organisation requires all parties that submit orders for the City of Helsinki to fill in the appropriate order form. This ensures that your invoicing department receives a specific order number for each order.
Every order is invoiced on a separate invoice
Every order must be invoiced on a separate invoice. In other words, you may not aggregate multiple orders on a single invoice.
Agreement-based invoices must always use the agreement number specific to the customer and agreement. In Finvoice e-invoices, our agreement number must be entered in the data element <AgreementIdentifier>.